CINDY JONES
ST ALBERT,Alberta
Summary
Dynamic logistics professional with extensive experience at Coastal Pacific Xpress, leading dispatch teams to enhance delivery efficiency and accuracy. Proven expertise in logistics management and team leadership, successfully minimizing fleet downtime and improving customer satisfaction through effective communication and strategic problem-solving.
Overview
30
30
years of professional experience
Work History
LEAD TRANSPORTATION CSR/DISPATCHER
Coastal Pacific Xpress/Versacold/Lineage Logistics
Edmonton, Canada
07.2006 - 11.2025
- Led a team of three dispatchers to maintain on-time deliveries for a 20+ truck fleet and improve route efficiency.
- Managed TL, LTL, and container shipments while ensuring accurate outbound LTL billing using TruckMate.
- Coordinated vehicle maintenance and vendor repairs to minimize fleet downtime and reduce service disruptions.
- Tracked deliveries with PeopleNet and TK Tracking to resolve OS&D issues and improve delivery accuracy.
LEASING AND BILLING CO ORDINATOR
IKON Office Solutions
Edmonton and Mississauga, Canada
01.2002 - 01.2006
- Customer credit checks using D&B, Equifax.
- Responsible for maintaining 'rental pool' equipment.
- Billing deals for sales department.
- Invoicing and crediting.
EQUIPMENT SCHEDULING SUPERVISOR
IKON Office Solutions
Edmonton and Mississauga, Canada
01.1996 - 12.1999
- Set and confirmed customer appointments for equipment delivery
- Provided reminder calls to clients prior to scheduled visits.
- Coordinated scheduling for multiple departments to optimize resource allocation.
- Trained new team members on scheduling systems and procedures.
CALL CENTRE DISPATCH TEAM LEADER
IKON Office Solutions
Edmonton and Mississauga, Canada
- Trained and supervised a staff of 17 dispatchers.
- Responsible for dispatching technicians across Canada.
- Established work schedules and procedures to ensure the smooth operation of the department.
- Communicated effectively with customers and staff.
Skills
- Logistics management
- Customer service
- Logistics software proficiency
- Truck Mate
- Microsoft Office suite
- Permit coordination
- Compliance adherence
- Fleet oversight
- Shipment tracking
- Equipment maintenance
- Team leadership
- Effective communication
- Staff training
- Shipping and receiving procedures
- Call center operations
- TEAMS
EDUCATION
- Diploma in Warehouse Management and Logistics - Alison Id # 56740184
- Beginner Cargo Transportation Processes - Alison Id# 56740184
- Basic Accounting
Timeline
LEAD TRANSPORTATION CSR/DISPATCHER
Coastal Pacific Xpress/Versacold/Lineage Logistics
07.2006 - 11.2025
LEASING AND BILLING CO ORDINATOR
IKON Office Solutions
01.2002 - 01.2006
EQUIPMENT SCHEDULING SUPERVISOR
IKON Office Solutions
01.1996 - 12.1999
CALL CENTRE DISPATCH TEAM LEADER
IKON Office Solutions