Cindy Lopez
Medical Assistant
Elk Grove,CA
Summary
Dedicated medical and administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
3
3
Certifications
1
1
Language
Work History
Administrative Assistant
RockN Roy LLC
Sacramento, CA
02.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed
Data Entry Specialist
Modis
Sacramento, CA
06.2021 - 02.2024
- Remote Data Entry Specialist for CDPH
- Assist providers with verifying pending applications for the COVID-19 vaccines while providing the best customer service support possible.
- Corrected data entry errors to prevent duplication or data degradation
- Reduced errors in data records by conducting thorough quality checks and implementing corrective measures
- Provide outreach to potential providers
- Contributed to team success by consistently meeting or exceeding performance targets in speed, accuracy, and output volume
- Ensured timely and accurate delivery of reports by maintaining up-to-date databases and spreadsheets
Medical Assistant
Dignity Health
Sacramento, CA
10.2020 - 01.2021
- Prepping patients for exams and/or procedures
- Collected and documented patient medical information such as blood pressure and weight
- Obtained client medical history, medication information, symptoms, and allergies
- Administer vaccines
- Process patient referrals
- Sanitized, restocked, and organized exam rooms and medical equipment
- Performed medical records management, including filing, organizing and scanning documents
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients
Receptionist
WellSpace Health
Sacramento, CA
10.2018 - 01.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Confirmed appointments, communicated with clients, and updated client records
- Answered phone promptly and directed incoming calls to correct offices
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors
- Handled cash transactions and maintained sales and payments records accurately
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents
- Maintained confidentiality of information regarding patients and company
Medical Assistant
South Area Pediatrics Medical Group
Sacramento, CA
06.2017 - 08.2018
- Prepping patients for exams and/or procedures
- Collected and documented patient medical information such as blood pressure and weight
- Obtained client medical history, medication information, symptoms, and allergies
- Administer vaccines
- Process patient referrals
- Sanitized, restocked, and organized exam rooms and medical equipment
- Performed medical records management, including filing, organizing and scanning documents
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients
Bilingual Customer Service Representative
Advance Call Technologies Call Center
Sacramento, CA
04.2015 - 02.2016
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Process client payments
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
- Developed strong product knowledge to provide informed recommendations based on individual customer needs
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues
- Exceeded performance metrics consistently, earning recognition as a top performer within the team
Cashier
Sheldon Ace Hardware
Sacramento, CA
03.2014 - 04.2015
- Cashier
- Responded to customer requests for products, services, and company information
- Assisted customers in navigating company website and placing online orders, improving overall user experience
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients
- Contributed to sales growth by upselling products and services based on individual customer requirements
Education
Associate of Arts - Health Studies
Carrington College
Sacramento, CA 06.2024 - 03.2025
Certificate of Technical Studies - Medical Assistant
Carrington College
Sacramento, CA 09.2016 - 06.2017
High School Diploma -
SAVA
Elk Grove, CA 09.2010 - 06.2012
Skills
- Bilingual
- Pediatrics, Internal Medicine, OBGYN
- Experience Administering Injections
- Patient Care
- Vital Signs
- EMR Systems
- Medical Scheduling
- Medical Office Experience
- Insurance Verification
- Administrative Support
- Data Entry
- Computer Skills
Certification
Medical Assistant
Assessments
- Customer Service Skills, Proficient, 10/01/18
- Electronic health records: Best practices, Proficient, 02/01/21
- Written communication, Completed, 04/01/21
Personal Information
Authorized to work in the US for any employer.
Timeline
Associate of Arts - Health Studies
Carrington College
06.2024 - 03.2025
Administrative Assistant
RockN Roy LLC
02.2024 - Current
Data Entry Specialist
Modis
06.2021 - 02.2024
Medical Assistant
Dignity Health
10.2020 - 01.2021
Receptionist
WellSpace Health
10.2018 - 01.2020
Medical Assistant
South Area Pediatrics Medical Group
06.2017 - 08.2018
Certificate of Technical Studies - Medical Assistant
Carrington College
09.2016 - 06.2017
Bilingual Customer Service Representative
Advance Call Technologies Call Center
04.2015 - 02.2016
Cashier
Sheldon Ace Hardware
03.2014 - 04.2015
High School Diploma -
SAVA
09.2010 - 06.2012
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