Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Cindy Lin

Richmond Hill,Ontario

Summary

Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.

Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.

Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.

Diligent with solid background in retail sales and customer engagement. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets.

Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience, and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Sale Associate

WOW Mobile Boutique
07.2015 - Current
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Collaborated with team members to achieve monthly sales targets.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.

Mortgage Agent

Centum financial group Inc.
08.2022 - 01.2025
  • Provided thorough explanations of various mortgage products to clients, assisting them in selecting the best option for their needs.
  • Streamlined mortgage application processes for faster turnaround times and higher customer satisfaction rates.
  • Recommended tailored financing solutions based on individual client needs, resulting in higher customer satisfaction levels.
  • Assisted clients throughout the entire mortgage process, from initial consultation to closing day support.
  • Conducted post-closing follow-ups with clients to maintain relationships and encourage future referrals, contributing to long-term business growth.
  • Developed strong relationships with real estate agents, builders, and other industry professionals to grow referral network.
  • Created loan packages based on consumer needs and financial history.
  • Analyzed applicants'' creditworthiness by reviewing financial statements and conducting background checks, ensuring informed lending decisions were made consistently.
  • Worked with the marketing team to develop targeted campaigns and promotional materials, driving increased inquiries and applications.
  • Checked loan documents for accuracy prior to closing.
  • Researched and updated industry knowledge on changing legislation and regulations.

Education

stephen leacock collegiate institute
06.2012

Centennial College
06.2014

Skills

  • Cash handling
  • Sales skills
  • Computer proficiency
  • Attention to detail
  • Conflict resolution
  • Accuracy
  • Teamwork
  • Communication skills
  • Organization
  • Mathematical aptitude
  • Problem-solving
  • Time management
  • Multitasking
  • Customer service
  • Exceeds sales goals
  • Problem-solving skills
  • Money handling
  • Cash register operation
  • Client service
  • Store opening and closing
  • Sales expertise
  • Document review
  • Product sales
  • Customer needs assessment
  • POS system operation
  • Retail store operations
  • Credit checks
  • Application tracking
  • Sales training
  • Loan application management
  • Inventory tracking
  • Inventory control
  • Customer service-focused
  • Customer relations
  • Data entry
  • Contact follow-up

Languages

English
Chinese - Mandarin
Chinese - Cantonese

Timeline

Mortgage Agent

Centum financial group Inc.
08.2022 - 01.2025

Sale Associate

WOW Mobile Boutique
07.2015 - Current

Centennial College

stephen leacock collegiate institute
Cindy Lin