Cindy Legacy

• Completion of file reviews and one on one consultation with Case Managers, Veteran Service Agents, Veteran Services Team Manager on best practices for Case Management and Guided Support Services.
• Participated in weekly Interdisciplinary Team meetings and provisions of recommendations for complex files in the areas of relationship and rapport building, assessment, analysis, case planning, monitoring and evaluation and disengagement of client files.
• Provided Coaching to Filed Operations Staff on navigating difficult conversations, boundaries, and using a Trauma Informed approach when engaging with Veterans and their families.
• Facilitation of Community of Practices and Workshops for Case Managers and Veterans Services Agents
• Delivery of Training to Field Operations staff. Areas include: 6 week on the job training for new VAC Staff, Home Appointment Guidelines, Sexual Trauma Disclosures, Client Plan, Energy and Workload Management, Boundaries and Navigating Difficult Conversations.
• Review and provision of feedback on Guidelines relevant to Case Management Services (i.e., Mandatory Reporting, Working with Families, File transfers, Clinical Care Managers).

• Established strong rapport with clients'' families, cultivating supportive networks that facilitated successful long-term rehabilitation outcomes.
• Collaborated with interdisciplinary teams for comprehensive patient care and improved treatment outcomes.
• Contributed to ongoing research efforts within the field of rehabilitation through participation in academic conferences and publication of findings.
• Streamlined therapy processes by efficiently coordinating services with healthcare providers, insurance companies, and patients'' families.
• Assisted clients in overcoming barriers to employment through vocational counseling and job placement support.

· Completion of holistic Case Management Assessments and provision of case management service to support Veterans facing complex challenges. As a Case Manager I engaged in a collaborative process between clients, provider and the Case Management Team to identify needs, set goals and create a plan to help clients achieve their highest level of independence, health and well-being.

· Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.

· Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.

· Rendered eligibility decision for VAC Programs using 6 steps of decisions making

· Enhanced communication between clients and providers through consistent follow-ups and progress updates.

· Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.

· Worked as part of a multidisciplinary Team for collaboration of care and to ensure the best possible outcomes for Veterans and their families.