Cindy Lee
Toronto,ON
Summary
Expert in application software development and design within complex IT environments, specializing in retail banking products for critical applications. Proven ability to create strategic visions that align technology with business objectives, leading to successful product roadmaps. Notable achievements include co-branded credit cards, Digital Disputes, and CIBC Loyalty initiatives by integrating with Journie Rewards & Expedia.
Overview
24
24
years of professional experience
Work History
Senior Director, Application Development
CIBC
Toronto
09.2018 - Current
- Manage a cross-functional team of 120 employees and 50 contractors across 15 credit card applications, supporting Digital, Call Center, and Branch channels.
- Facilitate decision-making among senior business and technology leaders to align priorities.
- Develop inclusive leadership by establishing career paths and succession plans.
- Collaborate with business and technology executives to create tactical and strategic roadmaps for collections, credit and debit cards, risk, and fraud initiatives.
- Recommend and implement technology upgrades to enhance customer service, and reduce costs.
- Lead cross-functional, agile, and waterfall teams to provide innovative solutions for complex challenges.
- Oversee continuous improvement of three strategic system objectives: Availability, Resiliency, and Performance.
- Monitor applications for redundancy, modernize infrastructure, and migrate systems to the cloud.
- Analyze industry trends to identify opportunities for organizational leverage.
Director Application Development
CIBC
Toronto, ON
12.2012 - 09.2018
- Managed core development team of 30-60 developers, achieving high performance and project delivery.
- Managed partnerships with business and third-party vendors for streamlined operations.
- Analyzed complex situations to devise tactical and strategic solutions effectively.
Senior Manager, Application Development
CIBC
Toronto, ON
03.2007 - 12.2012
- Managed a development team of 10 to 12, integrating offshore resources to support projects and production.
- Partnered with cross-functional teams to develop and execute plans for Business features on multiple technologies.
- Assessed individual and team performance, identifying opportunities for enhancement.
- Facilitated team meetings to review outcomes and relay new initiatives.
Software Developer
CIBC
Toronto, Ont
09.2001 - 02.2007
- Demonstrated proficiency in Java/J2EE on UNIX, C++ on Microsoft Windows, and database application development on Oracle and SQL Server.
- Developed programs to automate processes and enhance user experience.
- Integrated software components into existing systems for increased functionality.
- Assisted in planning, designing, coding, debugging, testing, documenting, and maintaining software applications.
Education
Honours - Computer Programming
York University/Seneca College
Bachelor of Science - Biochemistry
McMaster University
Skills
- Strategic planning for credit card portfolio
- Technical software design experience
- Leadership and forecasting abilities
- Internal and external negotiations
- Building client relationships
- Focused communication skills
- Engagement with executive teams
- Governance of technology internal audits, incident, and change management
Affiliations
- Nominated for 2021 Women in Payments - Distinguished Payments Award is lifetime achievement honor to recognize a leading woman who has made a significant contribution to the payments industry.
- FY2016 Q3 Individual Achiever
References
References available upon request.
Timeline
Senior Director, Application Development
CIBC
09.2018 - Current
Director Application Development
CIBC
12.2012 - 09.2018
Senior Manager, Application Development
CIBC
03.2007 - 12.2012
Software Developer
CIBC
09.2001 - 02.2007
Honours - Computer Programming
York University/Seneca College
Bachelor of Science - Biochemistry
McMaster University