Cindy Lagunas
Riverside
Summary
Results-driven professional with a strong track record in community operations, currently serving as a Senior Assistant Manager and poised for promotion to Community Manager. Expertise in leading and developing high-performing teams, including office and maintenance staff, to achieve company objectives and exceed performance metrics. Committed to fostering a collaborative environment that enhances resident satisfaction and operational efficiency. Passionate about driving community engagement initiatives that align with organizational goals.
Overview
2026
2026
years of professional experience
Work History
Senior Assistant Manager
Irvine Co.
12.2022 - Current
- Company Overview: Park Place-Multi-Family Housing Private ownership 1,256 units
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Increased team productivity by implementing streamlined processes and procedures.
Resident Service Manager
UDR Inc
01.2016 - 01.2022
- Company Overview: Parallel and Beach & Ocean, Multi-Family Housing REIT
- Oversaw the disposition of a 400-unit apartment community while concurrently initiating lease-up at a neighboring 386-unit property in Anaheim.
- Successfully stabilized the new community, resulting in promotion to manage Beach and Ocean, a stabilized asset in Huntington Beach.
- Manage daily operations and full community budget, ensuring financial and operational targets are met.
- Serve as primary point of contact for resident relations, resolving concerns promptly and professionally.
- Partner with Service Management team to coordinate maintenance operations and align with budget objectives.
Assistant Manager
Avalonbay Communities Inc
2011 - 2016
- Company Overview: AvalonBay- eaves Rancho Santa Margarita-Redevelopment; eaves Mission Viejo; eaves Los Alisos; eaves Lake Forest-Rebranding, Avalon Huntington Beach-Lease Up. Multi-Family Housing REIT
- Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills.
- Performed market research on competitors'' pricing, features, and amenities to maintain a competitive edge within the local rental market.
- Organized community events to foster relationships among residents and promote a sense of belonging.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Collected rental payments from residents and kept meticulous records of delinquent accounts.
- Processed applications efficiently by verifying income documentation, credit history checks, criminal background screens, ensuring compliance with fair housing regulations at all times.
- Supported property manager by preparing monthly reports that tracked occupancy, rent collection, and budget performance.
Education
Bachelor of Arts - History
CSULB
Skills
- Talent Development
- Project Management
- Operations management
- Customer service
- Team collaboration
- Adaptability and flexibility
- Google drive
Awards
CORE Value Award with Irvine Company, SPOT Awards with Irvine Company, GRIT Award with UDR Inc. Lease Up, CHAMPION Award with AvalonBay Inc.
Timeline
Senior Assistant Manager
Irvine Co.
12.2022 - Current
Resident Service Manager
UDR Inc
01.2016 - 01.2022
Assistant Manager
Avalonbay Communities Inc
2011 - 2016
Bachelor of Arts - History
CSULB
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