Cindy Kwak
Vancouver
Summary
Experienced with patient care coordination, appointment scheduling, and medical records management. Comprehensive experience in medical administrative tasks and patient interaction.
Strong organizational skills to ensure efficient office operations and patient satisfaction. Knowledge of billing procedures and insurance verification. Teamwork and adaptability, displaying excellent organizational skills and patient-centered approach.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Server/Bartender
Wings Burnaby
11.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Medical Office Assistant
Victoria Medical Centre
03.2021 - 06.2024
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Used [Software] to schedule appointments for doctor visits and procedures.
- Registered patients and completed associated paperwork for accurate records.
Server/Bartender
Indochine Kitchen & Bar (Broadway)
05.2022 - 11.2022
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server/Bartender
Indochine (Fraser)
11.2021 - 05.2022
- LAID OFF DUE TO CLOSURE
Table Games Dealer
Parq Vancouver Casino
10.2019 - 10.2019
- Trained Casino Card Dealer
- LAID OFF DUE TO COVID
Crew Trainer
McDonald's Restaurant
04.2017 - 10.2019
Sales Associate
Footlocker
08.2017 - 08.2017
Sales Associate
Aldo Shoes
12.2015 - 04.2016
Server
Norboo Korean Restaurant
01.2014 - 01.2016
Server
Icy Bar
03.2015 - 05.2015
Education
Medical Office Administrator
Langara College
Vancouver, None12-2024
Dentistry
Vancouver Community College
Vancouver, BC01.2022
Killarney
Vancouver, BC01.2017
Champlain Heights
Vancouver, BC01.2012
Skills
- Exceptional customer service
- Strong work ethic
- Multitasking and organization
- Medical reception
- Medical terminology
- Patient scheduling
- Records management
- Patient registration
- Insurance billing
- Data entry
- Appointment coordination
- Medical procedures
Languages
English
Native or Bilingual
Korean
Native or Bilingual
Tagalog
Professional Working
Certification
- Medical Office Administrator Certificate - December 2024
Timeline
Server/Bartender
Indochine Kitchen & Bar (Broadway)
05.2022 - 11.2022
Server/Bartender
Wings Burnaby
11.2021 - Current
Server/Bartender
Indochine (Fraser)
11.2021 - 05.2022
Medical Office Assistant
Victoria Medical Centre
03.2021 - 06.2024
Table Games Dealer
Parq Vancouver Casino
10.2019 - 10.2019
Sales Associate
Footlocker
08.2017 - 08.2017
Crew Trainer
McDonald's Restaurant
04.2017 - 10.2019
Sales Associate
Aldo Shoes
12.2015 - 04.2016
Server
Icy Bar
03.2015 - 05.2015
Server
Norboo Korean Restaurant
01.2014 - 01.2016
Medical Office Administrator
Langara College
Dentistry
Vancouver Community College
Killarney
Champlain Heights