Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Cindy Kwak

Vancouver

Summary

Experienced with patient care coordination, appointment scheduling, and medical records management. Comprehensive experience in medical administrative tasks and patient interaction.


Strong organizational skills to ensure efficient office operations and patient satisfaction. Knowledge of billing procedures and insurance verification. Teamwork and adaptability, displaying excellent organizational skills and patient-centered approach.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Server/Bartender

Wings Burnaby
11.2021 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Medical Office Assistant

Victoria Medical Centre
03.2021 - 06.2024
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Updated patient information and insurance details for accurate electronic medical records.
  • Used [Software] to schedule appointments for doctor visits and procedures.
  • Registered patients and completed associated paperwork for accurate records.

Server/Bartender

Indochine Kitchen & Bar (Broadway)
05.2022 - 11.2022
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Server/Bartender

Indochine (Fraser)
11.2021 - 05.2022
  • LAID OFF DUE TO CLOSURE


Table Games Dealer

Parq Vancouver Casino
10.2019 - 10.2019
  • Trained Casino Card Dealer
  • LAID OFF DUE TO COVID

Crew Trainer

McDonald's Restaurant
04.2017 - 10.2019

Sales Associate

Footlocker
08.2017 - 08.2017

Sales Associate

Aldo Shoes
12.2015 - 04.2016

Server

Norboo Korean Restaurant
01.2014 - 01.2016

Server

Icy Bar
03.2015 - 05.2015

Education

Medical Office Administrator

Langara College
Vancouver, None
12-2024

Dentistry

Vancouver Community College
Vancouver, BC
01.2022

Killarney
Vancouver, BC
01.2017

Champlain Heights
Vancouver, BC
01.2012

Skills

  • Exceptional customer service
  • Strong work ethic
  • Multitasking and organization
  • Medical reception
  • Medical terminology
  • Patient scheduling
  • Records management
  • Patient registration
  • Insurance billing
  • Data entry
  • Appointment coordination
  • Medical procedures

Languages

English
Native or Bilingual
Korean
Native or Bilingual
Tagalog
Professional Working

Certification

  • Medical Office Administrator Certificate - December 2024

Timeline

Server/Bartender

Indochine Kitchen & Bar (Broadway)
05.2022 - 11.2022

Server/Bartender

Wings Burnaby
11.2021 - Current

Server/Bartender

Indochine (Fraser)
11.2021 - 05.2022

Medical Office Assistant

Victoria Medical Centre
03.2021 - 06.2024

Table Games Dealer

Parq Vancouver Casino
10.2019 - 10.2019

Sales Associate

Footlocker
08.2017 - 08.2017

Crew Trainer

McDonald's Restaurant
04.2017 - 10.2019

Sales Associate

Aldo Shoes
12.2015 - 04.2016

Server

Icy Bar
03.2015 - 05.2015

Server

Norboo Korean Restaurant
01.2014 - 01.2016

Medical Office Administrator

Langara College

Dentistry

Vancouver Community College

Killarney

Champlain Heights
Cindy Kwak