Cindy Kiser
Bakersfield
Summary
Seasoned Executive Administrative Assistant with background in managing executive schedules, coordinating meetings and travel arrangements, and maintaining smooth office workflows. Known for strong organizational skills and ability to handle multiple high-priority tasks concurrently. Demonstrated track record of improving efficiency and communication within the office environment. Always ready to leverage these skills in a challenging new role. Skilled at close work with senior executive team.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Executive Administrative Assistant
Bakersfield Association of REALTORS
Bakersfield
02.2021 - Current
- Managed scheduling and calendar for executive leadership team to optimize time management.
- Coordinated meetings and events for REALTORS and stakeholders to enhance collaboration.
- Prepared and distributed meeting agendas and minutes efficiently to ensure alignment.
- Maintained accurate records of association documents and correspondence for easy access.
- Facilitated communication between members, staff, and external partners to improve relations.
- Assisted in developing training materials for new hires and members for onboarding efficiency.
- Organized travel arrangements for executive staff to support business operations.
- Ordered office supplies while monitoring inventory levels to maintain sufficient stock.
Senior Manager
Bakersfield Association of REALTORS
Bakersfield
09.2011 - Current
- Spearheaded strategic planning initiatives targeting real estate market trends and member services.
- Developed training programs to enhance member engagement and promote professional development.
- Ensured compliance with industry regulations and maintained ethical standards in all transactions.
- Coordinated workshops and seminars to inform members on best practices in real estate.
Director of Member Services
Bakersfield Association of REALTORS
Bakersfield
02.2007 - Current
- Managed team of service representatives to deliver high-quality support.
- Oversaw communication channels for member inquiries and feedback management.
- Coordinated training programs on member service standards for staff.
- Developed marketing materials promoting membership programs.
- Trained staff and volunteers on membership benefits.
- Managed member communications, including emails, newsletters, and correspondence.
- Participated in industry conferences and networking events to enhance visibility.
- Acted as primary contact between members and organization.
Member Services Representative
Bakersfield Association of REALTORS
Bakersfield
10.2005 - Current
- Assisted members with account inquiries and service requests.
- Processed membership applications and maintained accurate records.
- Resolved member issues through effective communication and problem-solving.
- Educated members on available services and benefits offered.
- Coordinated member events to enhance community engagement.
- Collaborated with team to improve service delivery processes.
- Conducted regular surveys to gather feedback from members about their satisfaction with our services.
- Provided excellent customer service to members and guests by responding promptly to inquiries and resolving any complaints or issues.
- Analyzed survey responses in order to identify areas where improvements could be made.
- Performed daily system maintenance tasks such as updating databases, verifying information, and troubleshooting technical issues.
- Responded quickly and efficiently to emails sent by current or prospective members regarding their account status or service needs.
- Ensured that all customer service policies were being followed correctly by employees providing assistance over the phone or online chat systems.
- Coordinated special events, activities, and promotions in order to increase membership engagement.
- Processed incoming payments from members using various payment methods including cash, checks, credit cards.
- Updated website content on a regular basis with relevant information about our organization's membership offerings.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Collected deposits or payments and arranged for billing.
- Updated databases with new and modified customer data.
Skills
- Project management
- Customer service and support
- Event planning and coordination
- Communication skills
- Conflict resolution strategies
- Logistics management
- Scheduling and calendar oversight
- Travel arrangements and itineraries
- Meeting organization
- Confidentiality and information security
- Document preparation and filing
- Report generation and analysis
- Budgeting assistance and tracking
- Videoconference setup and support
- Problem-solving expertise
- Phone etiquette and professionalism
- Executive support services
- Staff management and development
- Office administration
Certification
- REALTOR Association Management Self Study
- Advanced REALTOR Association Management Self Study
- REALTORS Excelling in Association Management REAL
- Fairhaven Simulation Course
- RPL 100, 200 & 300
- Administrative Processional Standards Advanced Administrative Concepts
- Certified Professional Standards Administrator
- E-Pro Certification
- At Home With Diversity (AHWD) Certification
- Real Estate License 02/07/2024 - current
Timeline
Executive Administrative Assistant
Bakersfield Association of REALTORS
02.2021 - Current
Senior Manager
Bakersfield Association of REALTORS
09.2011 - Current
Director of Member Services
Bakersfield Association of REALTORS
02.2007 - Current
Member Services Representative
Bakersfield Association of REALTORS
10.2005 - Current
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