Cindy Keates

BCNU

Kelowna, British Columbia

02.2017 - Current

Tracked project progress and delivered updates to stakeholders.
Facilitated communication between different departments to resolve issues quickly.
Addressed and resolved complaints
Created and maintained accurate records of departmental activities, including budgets, personnel documents and project timelines.
Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.
Delegated work to staff, setting priorities and goals.
Coordinated with other supervisors, combining group efforts to achieve goals.
Reviewed employees' work to check adherence to quality standards and proper procedures.
Discussed job performance problems with employees, identifying causes and issues to find solutions.
Guided employees in handling difficult or complex problems.
Interpreted and explained work procedures and policies to brief staff.
Reviewed collective bargaining agreements to ensure compliance with labor laws and regulations.
Investigated claims involving wage and hour law violations by employers.
Represented employers at mediation sessions with unions when necessary.
Responded to requests from union representatives regarding employee issues or changes in working conditions.
Interpreted existing collective bargaining agreements when requested by either party.