Cindy Kaufinger
Santa Ana,CA
Summary
Dynamic professional with extensive experience at Walt Disney Company, excelling in strategic planning and clear communication. Proven track record in enhancing operational efficiency and safety through effective troubleshooting and recordkeeping. Adept at managing complex projects and fostering relationships, consistently delivering exceptional results in high-pressure environments. Proficient in German.
Overview
14
14
years of professional experience
Work History
DLW Sound Mechanic
Walt Disney Company
10.2024 - Current
- Completed inspections to check for leaks, damage, or other issues of concern.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Disassembled defective parts to make proper repairs.
- Investigated operations concerns to identify cause of malfunctions.
- Read and followed technical documentation to complete accurate repairs.
- Ordered repair parts quickly to prevent delays in projects and repair work.
- Replaced damaged, missing, or defective parts with new and refurbished components.
Scheduler
Walt Disney Company
01.2023 - 10.2024
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Increased cast member service success rates by quickly resolving issues.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Increased profitability and productivity by working with management to ensure proper staffing needs are met.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Opened and properly distributed incoming mail to promote quicker response to cast member and management inquiries.
- Proofread and edited documents for accuracy and grammar.
- Trained and supervised cast members on office policies and procedures.
- Identified issues, analyzed information and provided solutions to problems.
Security
Walt Disney Company
07.2017 - 10.2024
- Performed interior and exterior security patrols and checks.
- Documented and organized security information accurately and efficiently.
- Liaised between security staff and other departments to coordinate security operations and resolve issues.
- Managed security and access control by overseeing surveillance camera.
- Implemented security measures to protect vital business data.
- Investigated security related accidents.
Event Assistant
Golden West College
01.2011 - 06.2013
- Directed team to set up and keep banquet space clean and presentable for guests.
- Organized facilities preparation, refreshments and entertainment for gatherings with as many as 14,500 guests.
- Anticipated event requirements and handled numerous concerns in advance for smooth day-of execution.
- Delighted clients with exceptional events, consistently exceeding expectations with design and execution.
- Responded to inquiries from attendees and addressed any issues or complaints.
- Oversaw event operations to keep running smoothly.
- Utilized great communication and interpersonal skills when interacting with parties to promote smooth and efficient operations.
- Monitored operations by writing daily reports and maintaining accurate sales records.
Education
Certificate - Electro-Mechanical Technician Certificate
Fullerton College
Fullerton, CA12-2025
Associate of Arts - Business & Management
Golden West College
Huntington Beach, CA05-2017
Bachelor of Science - Health Science
California State University, Fullerton
Fullerton, CA06-2016
Skills
- Workplace safety
- Recordkeeping
- Task prioritization
- Clear communication
- Task delegation
- Strategic planning
- Goal setting
- Decision-making
- Project planning
- Relationship building
- Schedule preparation
- Time management
- Proficient in German
Timeline
DLW Sound Mechanic
Walt Disney Company
10.2024 - Current
Scheduler
Walt Disney Company
01.2023 - 10.2024
Security
Walt Disney Company
07.2017 - 10.2024
Event Assistant
Golden West College
01.2011 - 06.2013
Certificate - Electro-Mechanical Technician Certificate
Fullerton College
Associate of Arts - Business & Management
Golden West College
Bachelor of Science - Health Science
California State University, Fullerton
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