Cindy Jones
St Albert,Canada
Summary
A rewarding position utilizing my extensive experience and skills Possesses versatile skills in project management, problem-solving, and collaboration. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
40
40
years of professional experience
Work History
Coastal Pacific Xpress/Versacold/Lineage
Edmonton, AB
07.2006 - 11.2025
- -Dispatch a fleet of 20 city trucks using TRUCKMATE software
- -Ensure all deliveries and pick ups are on time
- -Daily use of PEOPLENET & TK TRACKING software
- -TL, LTL and Container experience
- -Team leader of 3 dispatchers to ensure a smooth operation
- -Provide excellent customer service to high caliber customers; Overwaitea (Save On) Saputo, Mapleleaf, Sobeys and Fed Co -Op
- -Responsible for OS&D
- -Book appointments using One Network/C3 software
- -Book maintenance repairs on trailers and reefers with Ocean Thermoking and Climate Control
- -Book tire repairs with Fountain Tire and Kal Tire
- -Billing, arranging permits, distributing fuel cards
Lead Scheduler
IKON Office Solutions
Edmonton, AB
01.2004 - 01.2006
- -Supervision of 3 schedulers
- -Schedule pick ups/moves and delivery of copier equipment to customers
- -Communicate with Exel Global Logistics dispatcher and drivers regarding deliveries
- -Customer service
- -All other assigned duties
Equipment Scheduler
IKON Office Solutions
Brampton, ON
01.2003 - 01.2004
- -Schedule pick ups/moves and delivery of copier equipment to customers
- -Ensure equipment is set up and shop checked
- -Back up dispatcher
- -All other assigned duties
Equipment Delivery Co Ordinator
IKON Office Solutions
Brampton, ON
01.2003 - 01.2003
- -Ensure delivery and pick ups of office equipment for customers across Canada
- -Dispatch service technicians for setting up and dismantling of equipment
- -All other assigned duties
Leasing and Billing Co Ordinator
IKON Office Solutions
Mississauga, ON
01.2002 - 01.2003
- -Customer credit checks using D&B, Equifax
- -Responsible for maintaining "rental pool" equipment
- -Billing deals for sales department
- -Invoicing and crediting
Equipment Delivery Co Ordinator
IKON Office Solutions
Edmonton, AB
01.2002 - 01.2002
- -Ensure delivery and pick ups of office equipment for customers across Canada
- -Dispatch service technicians for setting up and dismantling of equipment
- -Record and maintain accurate data of deliveries, pick ups and signed packing slips
- -Effectively communicate with transportation companies, drivers, customer and staff
Maintenance Controller
Northern Drugs
Terrace, BC
01.2000 - 01.2002
- -Responsible for item maintenance of 7 stores
- -Customer support, inventory, shipping, receiving and general office duties
- -Responsible for the maintenance of the "Northern Drugs" website
- -Experience at retail store level with cash and inventory
Call Centre Dispatch Team Leader
IKON Office Solutions
Edmonton, AB
01.1996 - 01.1999
- -Trained and supervised a staff of 17 dispatchers
- -Responsible for dispatching technicians across Canada
- -Established work schedules and procedures to ensure the smooth operation of the department
- -Communicated effectively with customers and staff
- -All other office duties
Junior Terminal Clerk
Greyhound Bus Lines
Edmonton, AB
01.1995 - 01.1996
- -Provided excellent customer service through telephone reception
- -Provided information in response to questions and concerns regarding schedules and freight
Lead Receiver
Northwest Drugs (Medis/McKesson)
Edmonton, AB
01.1986 - 01.1995
- -Trained and supervised a staff of 10 receivers in a union environment
- -Shipping and receiving duties
- -Inventory and stock control functions
- -General office duties
Education
Completion of Grade XII - undefined
Basic Accounting Course - undefined
Online training courses - undefined
IKON Office Solutions, (I-DOT)
Skills
- Logistics knowledge including OSD
- Supervisory skills
- Truckmate, Peoplenet experience
- Organizational skills development
- Strong analytical skills
- Time management mastery
- Teamwork and collaboration
- Customer service
- Excellent communication
- Warehouse management systems
Languages
English
Elementary
AWARDS
"You Make a Difference" (YMAD) Employee of the year 2004, IKON Office Solutions
Timeline
Coastal Pacific Xpress/Versacold/Lineage
07.2006 - 11.2025
Lead Scheduler
IKON Office Solutions
01.2004 - 01.2006
Equipment Scheduler
IKON Office Solutions
01.2003 - 01.2004
Equipment Delivery Co Ordinator
IKON Office Solutions
01.2003 - 01.2003
Leasing and Billing Co Ordinator
IKON Office Solutions
01.2002 - 01.2003
Equipment Delivery Co Ordinator
IKON Office Solutions
01.2002 - 01.2002
Maintenance Controller
Northern Drugs
01.2000 - 01.2002
Call Centre Dispatch Team Leader
IKON Office Solutions
01.1996 - 01.1999
Junior Terminal Clerk
Greyhound Bus Lines
01.1995 - 01.1996
Lead Receiver
Northwest Drugs (Medis/McKesson)
01.1986 - 01.1995
Completion of Grade XII - undefined
Basic Accounting Course - undefined
Online training courses - undefined
IKON Office Solutions, (I-DOT)