Summary
Overview
Work History
Education
Skills
Languages
AWARDS
Timeline
Generic

Cindy Jones

St Albert,Canada

Summary

A rewarding position utilizing my extensive experience and skills Possesses versatile skills in project management, problem-solving, and collaboration. Recognized for adaptability and proactive approach in delivering effective solutions.

Overview

40
40
years of professional experience

Work History

Coastal Pacific Xpress/Versacold/Lineage
Edmonton, AB
07.2006 - 11.2025
  • -Dispatch a fleet of 20 city trucks using TRUCKMATE software
  • -Ensure all deliveries and pick ups are on time
  • -Daily use of PEOPLENET & TK TRACKING software
  • -TL, LTL and Container experience
  • -Team leader of 3 dispatchers to ensure a smooth operation
  • -Provide excellent customer service to high caliber customers; Overwaitea (Save On) Saputo, Mapleleaf, Sobeys and Fed Co -Op
  • -Responsible for OS&D
  • -Book appointments using One Network/C3 software
  • -Book maintenance repairs on trailers and reefers with Ocean Thermoking and Climate Control
  • -Book tire repairs with Fountain Tire and Kal Tire
  • -Billing, arranging permits, distributing fuel cards

Lead Scheduler

IKON Office Solutions
Edmonton, AB
01.2004 - 01.2006
  • -Supervision of 3 schedulers
  • -Schedule pick ups/moves and delivery of copier equipment to customers
  • -Communicate with Exel Global Logistics dispatcher and drivers regarding deliveries
  • -Customer service
  • -All other assigned duties

Equipment Scheduler

IKON Office Solutions
Brampton, ON
01.2003 - 01.2004
  • -Schedule pick ups/moves and delivery of copier equipment to customers
  • -Ensure equipment is set up and shop checked
  • -Back up dispatcher
  • -All other assigned duties

Equipment Delivery Co Ordinator

IKON Office Solutions
Brampton, ON
01.2003 - 01.2003
  • -Ensure delivery and pick ups of office equipment for customers across Canada
  • -Dispatch service technicians for setting up and dismantling of equipment
  • -All other assigned duties

Leasing and Billing Co Ordinator

IKON Office Solutions
Mississauga, ON
01.2002 - 01.2003
  • -Customer credit checks using D&B, Equifax
  • -Responsible for maintaining "rental pool" equipment
  • -Billing deals for sales department
  • -Invoicing and crediting

Equipment Delivery Co Ordinator

IKON Office Solutions
Edmonton, AB
01.2002 - 01.2002
  • -Ensure delivery and pick ups of office equipment for customers across Canada
  • -Dispatch service technicians for setting up and dismantling of equipment
  • -Record and maintain accurate data of deliveries, pick ups and signed packing slips
  • -Effectively communicate with transportation companies, drivers, customer and staff

Maintenance Controller

Northern Drugs
Terrace, BC
01.2000 - 01.2002
  • -Responsible for item maintenance of 7 stores
  • -Customer support, inventory, shipping, receiving and general office duties
  • -Responsible for the maintenance of the "Northern Drugs" website
  • -Experience at retail store level with cash and inventory

Call Centre Dispatch Team Leader

IKON Office Solutions
Edmonton, AB
01.1996 - 01.1999
  • -Trained and supervised a staff of 17 dispatchers
  • -Responsible for dispatching technicians across Canada
  • -Established work schedules and procedures to ensure the smooth operation of the department
  • -Communicated effectively with customers and staff
  • -All other office duties

Junior Terminal Clerk

Greyhound Bus Lines
Edmonton, AB
01.1995 - 01.1996
  • -Provided excellent customer service through telephone reception
  • -Provided information in response to questions and concerns regarding schedules and freight

Lead Receiver

Northwest Drugs (Medis/McKesson)
Edmonton, AB
01.1986 - 01.1995
  • -Trained and supervised a staff of 10 receivers in a union environment
  • -Shipping and receiving duties
  • -Inventory and stock control functions
  • -General office duties

Education

Completion of Grade XII - undefined

Basic Accounting Course - undefined

Online training courses - undefined

IKON Office Solutions, (I-DOT)

Skills

  • Logistics knowledge including OSD
  • Supervisory skills
  • Truckmate, Peoplenet experience
  • Organizational skills development
  • Strong analytical skills
  • Time management mastery
  • Teamwork and collaboration
  • Customer service
  • Excellent communication
  • Warehouse management systems

Languages

English
Elementary

AWARDS

"You Make a Difference" (YMAD) Employee of the year 2004, IKON Office Solutions

Timeline

Coastal Pacific Xpress/Versacold/Lineage
07.2006 - 11.2025

Lead Scheduler

IKON Office Solutions
01.2004 - 01.2006

Equipment Scheduler

IKON Office Solutions
01.2003 - 01.2004

Equipment Delivery Co Ordinator

IKON Office Solutions
01.2003 - 01.2003

Leasing and Billing Co Ordinator

IKON Office Solutions
01.2002 - 01.2003

Equipment Delivery Co Ordinator

IKON Office Solutions
01.2002 - 01.2002

Maintenance Controller

Northern Drugs
01.2000 - 01.2002

Call Centre Dispatch Team Leader

IKON Office Solutions
01.1996 - 01.1999

Junior Terminal Clerk

Greyhound Bus Lines
01.1995 - 01.1996

Lead Receiver

Northwest Drugs (Medis/McKesson)
01.1986 - 01.1995

Completion of Grade XII - undefined

Basic Accounting Course - undefined

Online training courses - undefined

IKON Office Solutions, (I-DOT)
Cindy Jones