Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
Work History
Operation Specialist
Destination Big Bear
03.2019 - 05.2020
Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Developed effective improvement plans in alignment with goals and specifications.
Ensured compliance with industry regulations, minimizing risk exposure for the organization.
Evaluated potential risks associated with new projects or ventures, informing decision-making processes accordingly.
Certified Vacation Planner
Big Bear Vacations
11.2017 - 02.2019
Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
Communicated benefits and information regarding international travel insurance with clients and obtained best rates.
Promoted dedicated customer service and support by promptly resolving customer complaints.
Updated and maintained customer databases to increase customer retention.
Student Loan Counselor
Ceannate Corp. I3 Group
04.2015 - 02.2017
Negotiated loan terms and conditions with customers to secure best deal.