Cindy Esmieu
Castaic
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
Work History
Operation Specialist
Destination Big Bear
Big Bear Lake, CA
03.2019 - 05.2020
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Developed effective improvement plans in alignment with goals and specifications.
- Ensured compliance with industry regulations, minimizing risk exposure for the organization.
- Evaluated potential risks associated with new projects or ventures, informing decision-making processes accordingly.
Certified Vacation Planner
Big Bear Vacations
Big Bear Lake, CA
11.2017 - 02.2019
- Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
- Communicated benefits and information regarding international travel insurance with clients and obtained best rates.
- Promoted dedicated customer service and support by promptly resolving customer complaints.
- Updated and maintained customer databases to increase customer retention.
Student Loan Counselor
Ceannate Corp. I3 Group
Rolling Meadows, IL
04.2015 - 02.2017
- Negotiated loan terms and conditions with customers to secure best deal.
- Reduced delinquency rates by implementing proactive outreach strategies targeting at-risk borrowers.
- Maintained updated knowledge of federal regulations and guidelines, ensuring accurate guidance was given to clients at all times.
- Identified opportunities to cross-sell and upsell loan products to customers.
Adult Services Associate
City Of Santa Clarita Public Library
Canyon Country, CA
02.2008 - 03.2015
- Prioritized helping patrons at circulation desk.
- Managed efficient cash register operations.
- Created solutions for patron to satisfy specific needs.
- Opened, shelved and merchandised new material in visually appealing and organized displays.
- Answered customer questions about material and services, helped locate merchandise, and promoted key items.
Escrow Officer
Century 21 A Team
Bellflower, CA
11.1996 - 01.2008
- Assessed loan portfolios for compliance with underwriting policies.
- Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
- Followed-up on status of releases, policies, and return of recorded documents.
- Forwarded title clearing documentation to title officer for approval.
- Compiled closing packages for drafting and presentation accuracy.
- Supported the development of a positive work environment through active participation in team meetings, trainings, and collaborative initiatives.
Education
Associate of Arts - Organizational Leadership
Azusa Pacific University
Azusa, CA10.2010
Associate of Arts - Administration of Justice
East Los Angeles College
Monterey Park, CA05.2009
High School Diploma -
Alain Leroy Locke College Preparatory Academy
Los Angeles, CA06.1996
Skills
- Human relations
- Scheduling Coordination
- Resource Planning and Scheduling
- Program Evaluation
- Project Planning
- Project restructuring
Languages
Spanish
Native or Bilingual
Timeline
Operation Specialist
Destination Big Bear
03.2019 - 05.2020
Certified Vacation Planner
Big Bear Vacations
11.2017 - 02.2019
Student Loan Counselor
Ceannate Corp. I3 Group
04.2015 - 02.2017
Adult Services Associate
City Of Santa Clarita Public Library
02.2008 - 03.2015
Escrow Officer
Century 21 A Team
11.1996 - 01.2008
Associate of Arts - Organizational Leadership
Azusa Pacific University
Associate of Arts - Administration of Justice
East Los Angeles College
High School Diploma -
Alain Leroy Locke College Preparatory Academy