Cindy Esmieu
Castaic
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
Work History
Operation Specialist
Destination Big Bear
03.2019 - 05.2020
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Developed effective improvement plans in alignment with goals and specifications.
- Ensured compliance with industry regulations, minimizing risk exposure for the organization.
- Evaluated potential risks associated with new projects or ventures, informing decision-making processes accordingly.
Certified Vacation Planner
Big Bear Vacations
11.2017 - 02.2019
- Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
- Communicated benefits and information regarding international travel insurance with clients and obtained best rates.
- Promoted dedicated customer service and support by promptly resolving customer complaints.
- Updated and maintained customer databases to increase customer retention.
Student Loan Counselor
Ceannate Corp. I3 Group
04.2015 - 02.2017
- Negotiated loan terms and conditions with customers to secure best deal.
- Reduced delinquency rates by implementing proactive outreach strategies targeting at-risk borrowers.
- Maintained updated knowledge of federal regulations and guidelines, ensuring accurate guidance was given to clients at all times.
- Identified opportunities to cross-sell and upsell loan products to customers.
Adult Services Associate
City Of Santa Clarita Public Library
02.2008 - 03.2015
- Prioritized helping patrons at circulation desk.
- Managed efficient cash register operations.
- Created solutions for patron to satisfy specific needs.
- Opened, shelved and merchandised new material in visually appealing and organized displays.
- Answered customer questions about material and services, helped locate merchandise, and promoted key items.
Escrow Officer
Century 21 A Team
11.1996 - 01.2008
- Assessed loan portfolios for compliance with underwriting policies.
- Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
- Followed-up on status of releases, policies, and return of recorded documents.
- Forwarded title clearing documentation to title officer for approval.
- Compiled closing packages for drafting and presentation accuracy.
- Supported the development of a positive work environment through active participation in team meetings, trainings, and collaborative initiatives.
Education
Associate of Arts - Organizational Leadership
Azusa Pacific University
Azusa, CA10.2010
Associate of Arts - Administration of Justice
East Los Angeles College
Monterey Park, CA05.2009
High School Diploma -
Alain Leroy Locke College Preparatory Academy
Los Angeles, CA06.1996
Skills
- Human relations
- Scheduling Coordination
- Resource Planning and Scheduling
- Program Evaluation
- Project Planning
- Project restructuring
Languages
Spanish
Native or Bilingual
Timeline
Operation Specialist
Destination Big Bear
03.2019 - 05.2020
Certified Vacation Planner
Big Bear Vacations
11.2017 - 02.2019
Student Loan Counselor
Ceannate Corp. I3 Group
04.2015 - 02.2017
Adult Services Associate
City Of Santa Clarita Public Library
02.2008 - 03.2015
Escrow Officer
Century 21 A Team
11.1996 - 01.2008
Associate of Arts - Organizational Leadership
Azusa Pacific University
Associate of Arts - Administration of Justice
East Los Angeles College
High School Diploma -
Alain Leroy Locke College Preparatory Academy
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