Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Cindy Esmieu

Castaic

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

24
24
years of professional experience

Work History

Operation Specialist

Destination Big Bear
03.2019 - 05.2020
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Ensured compliance with industry regulations, minimizing risk exposure for the organization.
  • Evaluated potential risks associated with new projects or ventures, informing decision-making processes accordingly.

Certified Vacation Planner

Big Bear Vacations
11.2017 - 02.2019
  • Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
  • Communicated benefits and information regarding international travel insurance with clients and obtained best rates.
  • Promoted dedicated customer service and support by promptly resolving customer complaints.
  • Updated and maintained customer databases to increase customer retention.

Student Loan Counselor

Ceannate Corp. I3 Group
04.2015 - 02.2017
  • Negotiated loan terms and conditions with customers to secure best deal.
  • Reduced delinquency rates by implementing proactive outreach strategies targeting at-risk borrowers.
  • Maintained updated knowledge of federal regulations and guidelines, ensuring accurate guidance was given to clients at all times.
  • Identified opportunities to cross-sell and upsell loan products to customers.

Adult Services Associate

City Of Santa Clarita Public Library
02.2008 - 03.2015
  • Prioritized helping patrons at circulation desk.
  • Managed efficient cash register operations.
  • Created solutions for patron to satisfy specific needs.
  • Opened, shelved and merchandised new material in visually appealing and organized displays.
  • Answered customer questions about material and services, helped locate merchandise, and promoted key items.

Escrow Officer

Century 21 A Team
11.1996 - 01.2008
  • Assessed loan portfolios for compliance with underwriting policies.
  • Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
  • Followed-up on status of releases, policies, and return of recorded documents.
  • Forwarded title clearing documentation to title officer for approval.
  • Compiled closing packages for drafting and presentation accuracy.
  • Supported the development of a positive work environment through active participation in team meetings, trainings, and collaborative initiatives.

Education

Associate of Arts - Organizational Leadership

Azusa Pacific University
Azusa, CA
10.2010

Associate of Arts - Administration of Justice

East Los Angeles College
Monterey Park, CA
05.2009

High School Diploma -

Alain Leroy Locke College Preparatory Academy
Los Angeles, CA
06.1996

Skills

  • Human relations
  • Scheduling Coordination
  • Resource Planning and Scheduling
  • Program Evaluation
  • Project Planning
  • Project restructuring

Languages

Spanish
Native or Bilingual

Timeline

Operation Specialist

Destination Big Bear
03.2019 - 05.2020

Certified Vacation Planner

Big Bear Vacations
11.2017 - 02.2019

Student Loan Counselor

Ceannate Corp. I3 Group
04.2015 - 02.2017

Adult Services Associate

City Of Santa Clarita Public Library
02.2008 - 03.2015

Escrow Officer

Century 21 A Team
11.1996 - 01.2008

Associate of Arts - Organizational Leadership

Azusa Pacific University

Associate of Arts - Administration of Justice

East Los Angeles College

High School Diploma -

Alain Leroy Locke College Preparatory Academy
Cindy Esmieu