Cindy Englesman
Port Hawkesbury
Summary
Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management.
Overview
16
16
years of professional experience
Work History
Manager
Easyhome
02.2022 - Current
- Accomplished multiple tasks within established timeframes.
- Responsible for scheduling and payroll for my team.
- controlling inventory and quality control of said inventory.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers .
- Maintained professional, organized, and safe environment for employees and customers.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Managed and motivated employees to be productive and engaged in work.
- Improved marketing to attract new customers and promote business.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
Easy Home FSR Team Lead
Easyhome
07.2018 - Current
- Delegated daily tasks to team members to optimize group productivity.
- Monitored team progress and enforced deadlines.
- Fostered positive employee relationships through communication, training and development coaching.
- Documented production levels, materials used and special incidents to keep management informed of daily activities.
- Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
- Offered constructive criticism regarding quality assurance on team phone calls.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- responsible for the loan book growth,collections and sales in my home store.
- I have assisted our trainer Chrysi with virtual training classes as well as assisting our regional manager on day to day duties and also run lead while he is away.
Manager for Easy Financial Services
Easy financial Services
04.2016 - 07.2018
- Communicated effectively and confidently with clients regarding financial activities.
- Identified solutions for clients based on financial goals and needs.
- Protected customer information and business records.
- Interpreted performance results and identified opportunities to drive success.
- Oversaw operations of finance department, set goals and objectives and designed framework for these to be met.
- Attracted, recruited and retained financial sales teams.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Enhanced financial performance metrics by networking to create successful and sustainable relationships.
Easy Financial FSR
Easy financial
04.2014 - 04.2016
- Duties were sales, collections, funding of loans and helping customers reach their financial goals.
Instaloans Branch Manager
instaloans
10.2008 - 03.2014
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Was responsible for scheduling, bank deposits, balancing the End of day cash, training new hires and working with staff to achieve targets.
Education
GED -
Online
2000
Skills
- Training
- Quality Improvement
- Team Supervision
- Client support
- Issue resolution
- Experience in leadership
- MS Office
- PPE use
Education and Training
other,Moose Jaw, SK
Contact
Antigonish, NS B0h1A0
Timeline
Manager
Easyhome
02.2022 - Current
Easy Home FSR Team Lead
Easyhome
07.2018 - Current
Manager for Easy Financial Services
Easy financial Services
04.2016 - 07.2018
Easy Financial FSR
Easy financial
04.2014 - 04.2016
Instaloans Branch Manager
instaloans
10.2008 - 03.2014
GED -
Online
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