Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
background-images

CINDY EICHEL

Kingsville,Canada

Summary

Knowledgeable customer service representative with significant experience and expertise to help with advanced issues and maintain quality standards. Seeks opportunities to improve team success and better serve customers. Looking for full time employment in a safe and exciting work environment.

Overview

16
16
years of professional experience

Work History

Personal \banking Associate

TD Bank
08.2023 - Current
  • Resolved complex customer issues promptly, escalating matters when necessary to ensure timely resolutions and maintain client satisfaction.
  • Conducted regular account reviews to identify opportunities for cross-selling additional bank products and services.
  • Collaborated with branch management to develop targeted marketing initiatives aimed at attracting new customers and increasing overall business growth.
  • Ensured compliance with all regulatory requirements by meticulously reviewing transaction records and adhering strictly to established operational guidelines.

Hybrid Customer Servic Representative Phone Channe

TD Bank
01.2021 - 07.2023
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Learned and followed all organizational policies and procedures to maintain safe and professional working environments.

Lead Customer Service Representative/Key Holder

TD Canada Trust
05.2019 - 01.2021
  • Handled management-level issues in place of senior staff to maintain leadership on the front line
  • Assisted Advisors with scanning documents, scheduling and confirming daily appointments
  • Performed administrative support such as processing fraud claims and investigations
  • Educating the staff and customers, daily cleaning precautions and monitoring branch traffic as the Health and Safety branch leader
  • Sent out the clearing bag, prepared the nightly shipment bag, and mail pickup
  • Updated brochures board and daily rates information
  • Ordering of stationary and cash for branch and vault inventory
  • Administrative duties such as cleaning up files, answering main branch line, and assisting the sales manager with any task given
  • Follow proper procedures as a key holder and senior officer while opening and closing of the branch
  • Referred unresolved customer concerns to designated departments for further investigation
  • Created fun and engaging group huddles and games to motivate staff members

Customer Service Representative

TD Canada Trust
04.2015 - 05.2019
  • Provide expert service by communicating information to customers and following up to ensure a positive result
  • Create a welcoming and comfortable environment by taking pride in lobby leadership
  • Follow branch compliance by completing courses to better educate myself
  • Process customer transactions such as bill payments, deposits, cash exchange, and product knowledge
  • Look for opportunities with every customer interaction to help save time and money
  • Meet my quarterly and annual sales goal
  • Followed company policies and procedures in all aspects of the work day
  • Addressed customer concerns and complaints, resolving issues quickly and efficiently

Waitress

Armando's Pizza
01.2009 - 04.2015
  • Delivered personable and attentive service to all patrons, including seating assistance, order management, and special requests
  • Trained new servers and bussers in company values and policies
  • Calculated and processed final bill, including splitting checks, running credit cards, or providing accurate change for cash payments
  • Reset tables between customers by removing used dishes, wiping down surfaces and refilling condiments
  • Collected payments from customers
  • Answered phones and took phone orders for customer pick up or delivery
  • Quickly addressed and resolved customer concerns, working with management to fix issues
  • Performed side work duties, such as cleaning and stocking
  • Responsible for opening and closing of restaurant in a timely manner
  • Assisted in all areas of the restaurant that was needed such as dishwashing, serving, hosting, and kitchen prep work
  • Completion of Smart Serve Certificate

Education

Office Administration -

St. Clair College
Windsor, Ontario
05.2008

High School Diploma -

Cardinal Carter Catholic School
Leamington, Ontario
06.2005

Skills

  • Branch operations
  • Cash handling accuracy
  • Credit analysis
  • Anti-money laundering

Accomplishments

Health and Safety Certified-Current |Health and safety Branch Representative

Legends Winner 2023-Banff paid trip for my sales achievements

References

  • Colleen Hendrican, 519-890-4060
  • Amanda Hrutka, 519-564-4332

Timeline

Personal \banking Associate

TD Bank
08.2023 - Current

Hybrid Customer Servic Representative Phone Channe

TD Bank
01.2021 - 07.2023

Lead Customer Service Representative/Key Holder

TD Canada Trust
05.2019 - 01.2021

Customer Service Representative

TD Canada Trust
04.2015 - 05.2019

Waitress

Armando's Pizza
01.2009 - 04.2015

High School Diploma -

Cardinal Carter Catholic School

Office Administration -

St. Clair College

Similar Profiles

CREATE PROFILE
CINDY EICHEL