Cindy Dubois
Montreal,QC
Summary
Positive, motivated and well-organized collaborator looking to grow within a team of passionate individuals. With over 10 years experience in customer service, I bring my attention to detail and communication skills to deliver exceptional quality work. Always ready to take on challenges and come up with creative ideas to optimize performance.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
Audiovisual Repair Service Agent
Solotech
11.2023 - 05.2024
- Received audiovisual repair requests and manage equipment. Doing follow-up with customers via mails and calls.
- Analyzed customer needs in order to meet their expectations in courteous and efficient manner.
- Communicate clear and concise information to team to facilitate continuity of operations.
- Produced quotations using Microsoft D365 software.
- Documented inventory of equipment under repair using Google Sheets.
- Daily use of customer relationship management software Salesforce.
Player Support (hybrid)
Nvizzio
04.2023 - 10.2023
- Providing online player support for mobile game Monopoly Tycoon.
- Work closely with development team.
- Managing player's requests via costumer service platform Zendesk.
- Handling customer requests courteously and professionally and escalate issues to team.
- Respond to Google Play and Apple Store reviews.
- Produce weekly reports of various inquiries and suggestions to analyze and provide better understanding of players needs.
Waitress
Sushi Taxi
03.2022 - 03.2023
- Demonstrated ability to multi-task, serving multiple tables and orders while providing prompt service.
- Took phone and on-site orders.
- Advised and informed customers about seasonal menu.
- Created cocktail menu.
- Remained calm when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
Customer Service Representative
Renaud Bray/Archambault
10.2020 - 01.2021
- Handled incoming calls (English and French) within established timeframes and standards with professionalism and courtesy.
- Answer constant flow of incoming mails
- Helping customers to place orders online.
- Quickly and efficiently carried out assigned tasks to meet daily objectives.
- Contracts for holiday season, two consecutive years (2020-2021)
Education
AEC - Sound Design And Integration For Video Games
Campus ADN (Cégep Du Vieux-Montréal)
Montreal 08.2022 - 07.2023
12 Credits - Digital Music
Université De Montréal
Montreal 09.2021 - 07.2022
DEC - Social Sciences - Psychology
Cégep Limoilou
Québec 09.2018 - 06.2020
Skills
- Detail-oriented
- Problem solving
- Organization
- Creativity
- Curiosity
- Ability to adapt to change
- Teamwork
- Microsoft Office 365
Additional Information
Reading and learning - Music shows and festivals - Piano - Video games - Yoga - Cooking
Languages
French
Native or Bilingual
English
Full Professional
Timeline
Audiovisual Repair Service Agent
Solotech
11.2023 - 05.2024
Player Support (hybrid)
Nvizzio
04.2023 - 10.2023
AEC - Sound Design And Integration For Video Games
Campus ADN (Cégep Du Vieux-Montréal)
08.2022 - 07.2023
Waitress
Sushi Taxi
03.2022 - 03.2023
12 Credits - Digital Music
Université De Montréal
09.2021 - 07.2022
Customer Service Representative
Renaud Bray/Archambault
10.2020 - 01.2021
DEC - Social Sciences - Psychology
Cégep Limoilou
09.2018 - 06.2020