Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
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Cindy Dubois

Montreal,QC

Summary

Positive, motivated and well-organized collaborator looking to grow within a team of passionate individuals. With over 10 years experience in customer service, I bring my attention to detail and communication skills to deliver exceptional quality work. Always ready to take on challenges and come up with creative ideas to optimize performance.

Overview

4
4
years of professional experience
3
3
years of post-secondary education

Work History

Audiovisual Repair Service Agent

Solotech
11.2023 - 05.2024
  • Received audiovisual repair requests and manage equipment. Doing follow-up with customers via mails and calls.
  • Analyzed customer needs in order to meet their expectations in courteous and efficient manner.
  • Communicate clear and concise information to team to facilitate continuity of operations.
  • Produced quotations using Microsoft D365 software.
  • Documented inventory of equipment under repair using Google Sheets.
  • Daily use of customer relationship management software Salesforce.

Player Support (hybrid)

Nvizzio
04.2023 - 10.2023
  • Providing online player support for mobile game Monopoly Tycoon.
  • Work closely with development team.
  • Managing player's requests via costumer service platform Zendesk.
  • Handling customer requests courteously and professionally and escalate issues to team.
  • Respond to Google Play and Apple Store reviews.
  • Produce weekly reports of various inquiries and suggestions to analyze and provide better understanding of players needs.

Waitress

Sushi Taxi
03.2022 - 03.2023
  • Demonstrated ability to multi-task, serving multiple tables and orders while providing prompt service.
  • Took phone and on-site orders.
  • Advised and informed customers about seasonal menu.
  • Created cocktail menu.
  • Remained calm when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.

Customer Service Representative

Renaud Bray/Archambault
10.2020 - 01.2021
  • Handled incoming calls (English and French) within established timeframes and standards with professionalism and courtesy.
  • Answer constant flow of incoming mails
  • Helping customers to place orders online.
  • Quickly and efficiently carried out assigned tasks to meet daily objectives.
  • Contracts for holiday season, two consecutive years (2020-2021)

Education

AEC - Sound Design And Integration For Video Games

Campus ADN (Cégep Du Vieux-Montréal)
Montreal
08.2022 - 07.2023

12 Credits - Digital Music

Université De Montréal
Montreal
09.2021 - 07.2022

DEC - Social Sciences - Psychology

Cégep Limoilou
Québec
09.2018 - 06.2020

Skills

  • Detail-oriented
  • Problem solving
  • Organization
  • Creativity
  • Curiosity
  • Ability to adapt to change
  • Teamwork
  • Microsoft Office 365

Additional Information

Reading and learning - Music shows and festivals - Piano - Video games - Yoga - Cooking

Languages

French
Native or Bilingual
English
Full Professional

Timeline

Audiovisual Repair Service Agent

Solotech
11.2023 - 05.2024

Player Support (hybrid)

Nvizzio
04.2023 - 10.2023

AEC - Sound Design And Integration For Video Games

Campus ADN (Cégep Du Vieux-Montréal)
08.2022 - 07.2023

Waitress

Sushi Taxi
03.2022 - 03.2023

12 Credits - Digital Music

Université De Montréal
09.2021 - 07.2022

Customer Service Representative

Renaud Bray/Archambault
10.2020 - 01.2021

DEC - Social Sciences - Psychology

Cégep Limoilou
09.2018 - 06.2020

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Cindy Dubois