Cindy Dryden
Grand Bay–Westfield,NB
Summary
Veteran Educator offering 15+ years of English instruction experience. Excellent communication, relationship-building and organizational skills. Strong command of online learning management systems, with skill in developing engaging curricula to foster student engagement and comprehension. Versed in lesson-planning and implementation of innovative instruction resources. Friendly and outgoing
Work with adults on grammar, syntax, literature and writing. Adept at planning individual and group classes or using pre-written lessons. Dedicated to improving reading skills and writing abilities for students.
Overview
22
22
years of professional experience
Work History
Online English Teacher
Global English Learning Academy
10.2022 - Current
- Utilized multimedia resources to enhance lessons and reinforce key concepts for better retention of knowledge.
- Designed engaging lesson plans based on individual student needs to maximize academic success and personal growth.
- Adapted instructional techniques in real-time based on student engagement levels, ensuring optimal comprehension of material throughout each session.
- Maintained accurate records of student performance data and communicated regularly with students and employers regarding progress updates, challenges faced, and improvement plans.
- Designed and implemented assessments to measure student progress in English language learning.
- Collaborated with teachers to develop individualized educational plans for each student, ensuring optimal progress.
- Evaluated and graded students' essays, projects and exams.
- Incorporated current events into lesson plans to promote student engagement.
- Maintained schedule of appointments
Online Second Language Teacher
Telelangue / Berlitz
03.2008 - Current
- Enhanced students'' language skills by implementing interactive and engaging activities during lessons.
- Boosted student confidence in speaking a second language through consistent encouragement and positive reinforcement.
- Participated in ongoing professional development opportunities to stay current with best practices in second language teaching methodologies.
- Educated students via video chat and other remote learning strategies.
- Educated students in the basics of English grammar and conversational speaking.
Customer Service Representative
Clientlogic
08.2001 - 01.2008
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved accounting, service and delivery concerns.
Education
High School Diploma And Business Administration. - Business Administration
Simonds High School
Saint John, NBComputer programming and General computing - Computer OS And General Computing Programs
Fundy Computer Services
Saint John, NB120 Hour TESOL Certificate - Teaching English To Speakers of Other Languages (TESOL)
International Open Academy
07.2019
TEFL 40 Hour Advanced Certificate Course - TEFL
FullCircle
09.2019
Skills
- Lesson Planning
- Remote Instruction
- Student engagement
- Grammar knowledge
- Vocabulary building
- Student-Centered Learning
- Grade Recording
- Teaching Certification TESOL, TEFL
- Knowledgeable About General computing with Windows and Mac OS
- TESOL Certification
- Grammar Principles
- TEFL Certification
Languages
English
Native or Bilingual
French
Elementary
Timeline
Online English Teacher
Global English Learning Academy
10.2022 - Current
Online Second Language Teacher
Telelangue / Berlitz
03.2008 - Current
Customer Service Representative
Clientlogic
08.2001 - 01.2008
High School Diploma And Business Administration. - Business Administration
Simonds High School
Computer programming and General computing - Computer OS And General Computing Programs
Fundy Computer Services
120 Hour TESOL Certificate - Teaching English To Speakers of Other Languages (TESOL)
International Open Academy
TEFL 40 Hour Advanced Certificate Course - TEFL
FullCircle
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