CINDY DANKWAH
Toronto,ON
Summary
Results-oriented marketing and communication professional with a strong background in client relationship development, administrative coordination, and strategic communication. Proven ability to foster client loyalty, optimize processes, and deliver high-quality outcomes in fast-paced, dynamic environments. Passionate about providing exceptional service and contributing to organizational growth.
Overview
5
5
years of professional experience
Work History
Client Services Coordinator
Andrew Enofe Real Estate Inc
01.2024 - 11.2024
- Coordinated executive schedules and meetings, ensuring efficient time management.
- Maintained and updated client databases, streamlining communication and outreach.
- Planned and executed client-focused events to enhance relationships and brand presence.
- Managed administrative functions, including invoice processing and mail distribution, to improve team efficiency.
Customer Service Representative
Foresters Financial
08.2022 - 01.2024
- Delivered prompt and professional responses to client inquiries, resolving concerns effectively.
- Analyzed client feedback to identify and implement process improvements for better engagement.
Marketing & Communications Intern
VOCAB Communications
05.2022 - 09.2022
- Assisted in organizing marketing materials, and tracking campaign performance to meet goals.
- Managed event logistics, ensuring accuracy, and smooth execution of client needs.
- Conducted market research to support audience engagement strategies through social media.
Assistant Manager
Booster Juice
03.2020 - 01.2022
- Oversaw daily administrative tasks, including staff scheduling, inventory management, and sales reporting.
- Facilitated team meetings to improve communication and collaboration among employees.
Education
Bachelor of Public Relations Management - Communications
Centennial College
01-2024
Soft Skills Solution -
The Career Foundation
Customer Service Excellence -
Path Employment Services
Skills
- Client Relationship Development: Expertise in fostering strong client connections to drive loyalty and satisfaction
- Strategic Communication: Proficient in delivering impactful messages tailored to diverse audiences
- Administrative Coordination: Skilled in managing schedules, maintaining records, and optimizing workflows
- Event Planning: Demonstrated ability to plan and execute events, ensuring successful outcomes
- Problem Solving: Adept at analyzing challenges and implementing effective solutions
- Technical Proficiency: Proficient in Microsoft Office Suite, CRM tools, and marketing software
Timeline
Client Services Coordinator
Andrew Enofe Real Estate Inc
01.2024 - 11.2024
Customer Service Representative
Foresters Financial
08.2022 - 01.2024
Marketing & Communications Intern
VOCAB Communications
05.2022 - 09.2022
Assistant Manager
Booster Juice
03.2020 - 01.2022
Bachelor of Public Relations Management - Communications
Centennial College
Soft Skills Solution -
The Career Foundation
Customer Service Excellence -
Path Employment Services
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