Cindy Cross
Danesville,NS
Summary
Experienced professional with strong administrative skills in team communication, bookkeeping, and scheduling. Proven track record in preparing reports, taking messages. Highly adaptable in fast-paced, demanding office environments.
Overview
27
27
years of professional experience
Work History
Guest Service Representative
Lunenburg County Lifestyle Centre
Bridgewater, NS
08.2020 - Current
- Provide outstanding customer service by actively engaging with customers, attentively listening to their needs, and utilizing strong interpersonal skills.
- Welcome walk-in patrons, answered inquiries over the phone, and ascertained their interests and needs.
- Assist in training and mentoring new hires on effective use of systems.
- Perform daily cashiering duties and ensure accurate balancing of accounts at the end of each shift.
- Exhibit efficient and professional management of customer concerns and queries.
- Successfully manage phone inquiries and provide prompt assistance to guests seeking reservations or general information.
- Manage the processing of payments and contracts related to room charges, taxes, and various additional fees.
- Manage weekly deposit activities and perform reconciliation.
- Implementing efficient scheduling and invoicing procedures for both immediate and future ice bookings.
- Monthly activities and seasonal programming for Fusion are efficiently managed using programming skills in a productive manner.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
Owner/Operator Manager
Crossfire Music Productions
Danesville, NS
03.1998 - Current
- Manage all aspects of daily business operations, overseeing staff, sales, inventory, and accounting.
- Negotiate contracts with clients for products or services rendered by the company.
- Analyze market trends and customer feedback to identify growth opportunities.
- Execute events, trade shows and conferences to enhance brand recognition.
- Ensure compliance with local laws, regulations, policies, and procedures governing business operations.
- Create effective pricing models to achieve competitiveness and profitability.
- Build strong connections with customers by showcasing excellent service abilities and promptly resolving issues.
- Achieve progress monitoring through the implementation of plans and budgets.
- Implement successful strategies to boost revenue and target untapped markets.
- Create work schedules for employees and assigned specific duties to team members.
- Manage the recording and tracking of employee attendance, payroll information, and vacation requests
- Responsible for managing expenses related to travel, training, and team-building initiatives.
- Collaborate with clients to create customized quotes tailored to their specific wants and needs while adhering to their budget.
Education
High School Diploma -
Liverpool Regional High School
Liverpool, NS06-1989
Skills
- Contract Management
- Staff Management
- Data Entry
- Customer Service
- Flexible Schedule
- Product Sales
- Computer Skills
- Cash Handling
- Guest Orientation
- Detail Oriented
- Basic Accounting
- Payment Processing
- Documentation And Reporting
- Events Coordination
- Travel Arrangements
- Bookkeeping
- Timesheet Processing
- Supplies Ordering
- Payroll Processing
- Schedule Management
- Administrative tasks
Timeline
Guest Service Representative
Lunenburg County Lifestyle Centre
08.2020 - Current
Owner/Operator Manager
Crossfire Music Productions
03.1998 - Current
High School Diploma -
Liverpool Regional High School
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