Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cindy Collins

Dawson Creek,BC

Summary

With a proven track record at Bannister GM and Ford, I've driven operational excellence and increased efficiency through process automation and strategic planning. My expertise in scheduling management and fostering a positive work environment showcases my blend of hard and soft skills, significantly enhancing customer satisfaction and employee performance.

Overview

17
17
years of professional experience

Work History

Fix Ops Support

Bannister GM and Ford
05.2023 - Current
  • Identified opportunities for process automation, leading to increased efficiency and reduced manual workload for staff members.
  • Managed daily operations, ensuring smooth workflow and optimal resource allocation across departments.
  • Enhanced employee performance with focused training programs, coaching, and mentoring initiatives.
  • Balanced competing priorities in a dynamic environment, ensuring timely completion of tasks while maintaining high standards for quality and safety.
  • Cultivated a positive work environment through open communication channels, encouraging collaboration, and fostering a culture of continuous improvement.
  • Increased customer satisfaction by implementing service improvements based on feedback analysis.
  • Championed continuous improvement efforts, identifying and implementing best practices to elevate organizational performance.
  • Developed and executed strategic plans for achieving targeted business growth and profitability.
  • Boosted operational efficiency by implementing cost-effective strategies and streamlining processes.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Increased profit by streamlining operations.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.

Assistant Manager

Bannister GM
05.2019 - 05.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Warranty Administrator/Administrative Assistant

Bannister Ford
05.2008 - 05.2019
  • Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
  • Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
  • Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
  • Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
  • Collaborated with service technicians to accurately diagnose vehicle issues and determine warrantable repairs.
  • Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
  • Analyzed warranty data and provided regular reports to management, highlighting trends and identifying areas for improvement in service delivery.
  • Monitored factory recalls and announcements to stay on top of changes.
  • Developed strong relationships with manufacturer representatives, facilitating smoother communication and faster claim approvals.
  • Processed claim paperwork and followed up on missing information to complete processing.
  • Stayed up-to-date on changes in manufacturer warranties and communicated updates to service department staff as necessary.
  • Conducted regular audits of warranty work orders to ensure compliance with manufacturer guidelines and maintain dealership reputation for quality service delivery.
  • Streamlined the warranty process for increased efficiency and faster claim resolutions.
  • Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.
  • Gathered paperwork and contacted customers to book appointments.
  • Negotiated goodwill assistance from manufacturers when appropriate, securing financial relief for customers facing costly non-warranty repairs.
  • Educated customers on their vehicle''s warranty coverage, resulting in enhanced customer experience and trust.
  • Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
  • Reviewed outstanding requests and redirected workloads to complete projects on time

Education

GED -

Northern Lights College
Dawson Creek, None
06-2008

Skills

  • Standard operating procedures
  • Operational excellence
  • Scheduling management
  • Software knowledge

Timeline

Fix Ops Support

Bannister GM and Ford
05.2023 - Current

Assistant Manager

Bannister GM
05.2019 - 05.2023

Warranty Administrator/Administrative Assistant

Bannister Ford
05.2008 - 05.2019

GED -

Northern Lights College

Similar Profiles

CREATE PROFILE
Cindy Collins