Cindy Castro
Chilliwack,BC
Summary
Enthusiastic recent graduate seeking an entry-level role in content writing and marketing. Known for strong multitasking abilities and collaboration, I excel in both team settings and independent tasks. Skilled in copywriting and copy editing, I bring creative insights to optimize social media platforms. I've honed skills in press releases, social media management, operations management and basic graphic design. While my marketing expertise continues to grow, I eagerly embrace new challenges to apply my evolving skills. A background in customer service highlights my dedication to exceptional client experiences, while fostering a welcoming environment for team success.
Overview
2
2
years of professional experience
Work History
Social Media Marketing & Operations Manager
Fraser Valley Writers Festival Assistant Practicum
09.2023 - 11.2023
- Created engaging social media posts, giveaways and campaigns to increase brand visibility and led all Instagram, Facebook and Twitter platforms with extensive knowledge in Meta Business Suite.
- Established positive and effective communication among staff through organizational leadership, reducing miscommunications and missed deadlines.
- Co-designed the official website, email monitoring, created and sent out surveys/questionnaires, handled workshop attendance and waitlist, created and sent out media press releases, community outreach, followed deadlines closely, created supplemental documents for local authors, liaised with publishing houses, worked closely with authors and created personalized articles for black media newspapers and blogs
- Oversaw facility maintenance, ensuring optimal functionality of audio visual tech equipment, infrastructure and catering during the day of the festival.
Hostess & Server
Frankie’s Italian Kitchen & Bar
06.2021 - 08.2023
- Received, recorded, and scheduled dining room reservations by email and phone, arranged parties, special events and accommodated special services for parties of 70+. Greeted and escorted 200+ patrons a day to their assigned tables.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality. Served food and beverages promptly with focused attention to customer needs and dietary restrictions/allergies.
- Worked with POS system to place orders, manage bills, and handle complimentary items. Included knowledge of over 40 menu items and rotating specials in order to increase sales with upselling techniques and give customized recommendations to guests.
- Addressed customer complaints or concerns professionally with swift resolution.
Young Authors Conference Assistant
University Of The Fraser Valley
01.2022 - 04.2022
- Implemented basic graphic design ads to recruit volunteers, led the zoom information session presentations for volunteers alongside the Director, and created a registration letter to send to SD33 schools to recruit interested students aged 11-13 for a literature-based event.
- Connected with authors to be guest speakers and provided assistance where needed. Created and administered the conference schedule and coordinated with small businesses in Chilliwack to donate goods and supplies.
- Promoted positive interactions among participants through active engagement in icebreakers and team-building activities.
- Assisted volunteers for smooth operation of audio-visual equipment and created signs and displays for the event. Monitored inventory levels of workshop materials ensuring adequate supplies were available at all times and enhanced attendee experience by efficiently managing registration and check-in processes.
Education
Bachelor of Arts - English Major & Philosophy Minor
The University of The Fraser Valley
Abbotsford06.2024
Skills
- Team Leadership
- Problem-Solving
- Creative
- Collaborative & Independent
- Communication & Interpersonal skills
- Hard-working & goal-oriented
- Multitasking and Organization
- Operations Management
- Customer Service
- 80-90 WPM
- Project Management
- Copywriting & Copy Editing
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Social Media Marketing & Operations Manager
Fraser Valley Writers Festival Assistant Practicum
09.2023 - 11.2023
Young Authors Conference Assistant
University Of The Fraser Valley
01.2022 - 04.2022
Hostess & Server
Frankie’s Italian Kitchen & Bar
06.2021 - 08.2023
Bachelor of Arts - English Major & Philosophy Minor
The University of The Fraser Valley
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