Cindy Cacatian
107 Mallard Way Whitehorse ,YT
Summary
Dynamic and dependable cashier with extensive experience at Walmart, excelling in customer service and cash handling. Proven ability to enhance customer satisfaction through effective problem-solving and teamwork. Recognized for implementing loss prevention strategies, contributing to a secure shopping environment while maintaining high accuracy in transactions.
Overview
5
5
years of professional experience
Work History
Cashier
Walmart
Whitehorse, YT
11.2022 - 03.2026
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and returns to enhance satisfaction.
- Maintained accurate cash register balances through diligent cash handling practices.
- Collaborated with team members to streamline checkout processes for improved service speed.
- Trained new cashiers on operational procedures and customer service standards.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Processed refunds and exchanges in accordance with company policy.
- Used POS system to enter orders, process payments and issue receipts.
- Handled cash with high accuracy and took care to check bills for fraud.
- Performed cash, card, and check transactions to complete customer purchases.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Enhanced customer loyalty by participating in rewards program enrollment.
Cashier/cook
A&W® Restaurants
Whitehorse, YT
08.2021 - 07.2022
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained cleanliness and organization of workstations in compliance with health standards.
- Assisted in training new cashiers on register operations and customer service protocols.
- Resolved customer inquiries and complaints promptly, ensuring high satisfaction levels.
- Supported promotional activities by effectively communicating offers to customers during transactions.
- Prepared and cooked menu items according to A&W® standards and recipes.
- Ensured kitchen cleanliness and adherence to food safety regulations.
- Assisted in training new staff on cooking techniques and operational procedures.
- Collaborated with team members to maintain efficient kitchen operations during peak hours.
- Monitored inventory levels and assisted with stock replenishment as needed.
- Maintained equipment by performing routine checks and reporting maintenance issues promptly.
- Developed new menu items in alignment with customer preferences and seasonal offerings.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Worked flexible schedule and extra shifts to meet business needs.
- Trained and supervised cooking staff to expertly meet daily needs.
- Managed opening and closing shift kitchen tasks.
- Trained new kitchen staff, ensuring they met restaurant's high standards.
- Mentored junior cooks in refining culinary skills through hands-on guidance.
- Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
Education
High School Diploma -
Vanier Catholic Secondary School
Whitehorse, YT06.2021
Skills
Customer service
Customer assistance
Work ethic and integrity
Patience and empathy
Cash handling
Cleaning and sanitizing
Time management skills
Team collaboration
Customer service excellence
Honest and dependable
Problem-solving
Dependability and reliability
Receipt handling
Merchandise exchange
Point-of-sale system
Checkout monitoring
Credit and cash transactions
Hospitality and accommodation
Ordering and stocking
Online orders preparation
Basic math
Loyalty program promotion
Loss prevention
Fraud prevention awareness
POS system operations
Languages
English
Native or Bilingual
Timeline
Cashier
Walmart
11.2022 - 03.2026
Cashier/cook
A&W® Restaurants
08.2021 - 07.2022
High School Diploma -
Vanier Catholic Secondary School