Cindy Bremner
Toronto,ON
Summary
Dynamic individual with hands-on experience in Microsoft 365 and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Effective advisor communicates well with people of all ages and backgrounds. Excellent eye for detail enabling quick identification of areas for improvement and suggesting strategies to help businesses reach goals. Focused on introducing efficient systems and processes.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Microsoft 365 Consultant
Self-employed
05.2025 - Current
- Consult with small to enterprise-level businesses to provide guidance on their digital transformation roadmap to ensure it effectively aligns and supports the company goals, initiatives, and unique solutions.
- Deliver professional consulting services that include M365 Security, Compliance, and Governance policies across M365 workloads, On- and Off-boarding practices in Entra ID, Teams Phone migration and deployment, File Migration to OneDrive and SharePoint/Teams, SharePoint Online Intranet redesign, Teams deployment, and Microsoft funded workshops delivery.
- My current delivery project is a migration from Cisco UCM to Teams Phone System for 150 users. This includes call flows, compatible SIP devices, DIDs, and extensions for a new building.
- My most recent delivery projects were Teams Phone planning and design that include paging devices (600+ users, 7 locations), AD file share migration planning, design, and implementation to OneDrive and SharePoint Online (Teams) for 230 users and 30 departments, deployment of Teams (350+ users), and a SharePoint 2010 migration to SharePoint Online including an Intranet redesign.
- PRIMARY SPECIALTIES: Microsoft 365 Productivity and Collaboration (Office 365 suite: Exchange, SharePoint, OneDrive, Teams, Power Platform), Microsoft 365 Information Protection and Governance (Microsoft Information Protection, Records Management, Purview, Entra ID, Security), Microsoft Teams Voice (Calling Plans, Operator Connect, Direct Routing).
- SECONDARY SPECIALTIES: Microsoft 365 Device and Apps Management (Windows 10/11), Cisco (Call Manager and Contact Center, Webex, Webex Teams).
Senior Presales Field Solutions Architect
Microsoft
05.2024 - 05.2025
- Provide consulting and technical skills to design, build, and deploy Microsoft 365 solutions that align with client business goals.
- Provide technical guidance to clients in the areas of Microsoft 365, Exchange Online, Azure AD, Teams, SharePoint, and Power Platform.
- Help clients implement best practice solutions and understand emerging trends and technologies that enhance their end users’ experience.
- Measured by business unit and practice performance, personal productive utilization, and client satisfaction NPS scores.
- Architect M365 visions, roadmaps, and design documents based on stakeholder requirements.
- Provide advice, guidance, technical expertise and build, and configure complex Microsoft 365 technology solutions.
- Collaborate with clients, internal teams and vendors to address client needs and challenges, while developing approaches and roadmaps.
- Deliver superlative quality solutions and ensure client satisfaction, identifying opportunities to expand the business by offering additional services and solutions.
- Partner with other consultants and technical teams to develop and deliver solutions that align with the client's business goals and objectives.
- Participate in business development activities, including proposal development, client presentations and other marketing events promoting technology.
- Mentor and guide peers in technical and consulting skills.
- Foster and develop a strong, positive team environment, driving empowerment, innovation, and collaboration.
- Promote inclusive and supportive end user experiences.
Microsoft 365 Consultant
Self-employed
01.2023 - 05.2024
- Consult with small to enterprise-level businesses to provide guidance on their digital transformation roadmap to ensure it effectively aligns and supports the company goals, initiatives, and unique solutions.
- Deliver professional consulting services that include M365 Security, Compliance, and Governance policies across M365 workloads, On- and Off-boarding practices in Entra ID, Teams Phone migration and deployment, File Migration to OneDrive and SharePoint/Teams, SharePoint Online Intranet redesign, Teams deployment, and Microsoft funded workshops delivery.
- My current delivery project is a migration from Cisco UCM to Teams Phone System for 150 users. This includes call flows, compatible SIP devices, DIDs, and extensions for a new building.
- My most recent delivery projects were Teams Phone planning and design that include paging devices (600+ users, 7 locations), AD file share migration planning, design, and implementation to OneDrive and SharePoint Online (Teams) for 230 users and 30 departments, deployment of Teams (350+ users), and a SharePoint 2010 migration to SharePoint Online including an Intranet redesign.
- PRIMARY SPECIALTIES: Microsoft 365 Productivity and Collaboration (Office 365 suite: Exchange, SharePoint, OneDrive, Teams, Power Platform), Microsoft 365 Information Protection and Governance (Microsoft Information Protection, Records Management, Purview, Entra ID, Security), Microsoft Teams Voice (Calling Plans, Operator Connect, Direct Routing).
- SECONDARY SPECIALTIES: Microsoft 365 Device and Apps Management (Windows 10/11), Cisco (Call Manager and Contact Center, Webex, Webex Teams).
Pre-sales Solutions Architect – Microsoft 365 Modern Workplace
Insight Canada
06.2021 - 09.2022
- Provided a solution strategy to enable customers to make the right decisions on their digital transformation.
- From assessments to professional services to managed services, worked with sales teams and industry experts to deliver cutting edge solutions that unify infrastructure, integrate productivity ecosystem, measure adoption, and drive continuous improvements.
- Played a vital role in helping customers achieve the desired business outcomes.
- Created an excellent experience for customers and internal stakeholders with adaptable communications skills that foster a collaborative environment.
- Documented the agreed-upon solution through well-written, thoughtful, and detailed statements of work that demonstrate maturity, wisdom, and professionalism.
Pre-sales Solutions Architect – Microsoft 365 and Cisco
Softchoice
01.2020 - 06.2021
- Understood customers' business challenges first and then designed a solution that best achieved the end goal in the shortest possible route.
- Shared up-to-date insights on the latest productivity solutions, formulated creative approaches to address business challenges, present and host workshops with business leaders from the C-Level down, and translated technical jargon into layman's language and vice versa.
Collaboration Lead - IT Business Transformation Project
Softchoice
01.2019 - 01.2020
- Seconded from my Adoption Services Specialist role to provide collaboration leadership and adoption services as part of our 2-year Digital Business Transformation project.
- Ensured we made informed decisions about our collaboration stream in addition to overseeing and addressing our current collaboration challenges.
- The collaboration solution deployed was Microsoft Teams.
Change Management / End User Adoption – Microsoft 365 and Cisco
Softchoice
09.2018 - 12.2018
- Delivered scenario-based Adoption and Change Management focused Workshops and services to complement the broader Adoption and Change Management offerings delivered by Softchoice's senior adoption consultants.
- This role focused on certain practice development activities such as development, review and testing of new offerings as well as supporting the development of Change Management strategies.
Microsoft Certified Trainer– Microsoft 365 and Cisco technologies
Softchoice
07.2016 - 09.2018
- Helped develop the client-facing training practice as well as deliver end user training.
- Trained Microsoft 365 technologies to clients’ end users on Teams, Power Platform, OneDrive for Business, SharePoint Online, Yammer, Stream, Planner, OneNote, and Outlook.
- Trained admin support staff on the 365 admin centres and features.
Microsoft Consultant and End User Trainer
Self-employed
01.1997 - 12.2016
- Travelled across the GTA developing custom automated solutions using Microsoft VBA.
- Trained Microsoft office applications for primarily small to medium law firms as well as developed a custom Wills and Estates solution for one of Canada’s largest firms, McCarthy Tétrault.
Senior Financial Analyst
The Hospital for Sick Children
08.2015 - 10.2015
- Supported month-end statistical reporting for the finance department.
Sr. Advisory VBA Developer, Windows 7/Office 2010 Upgrade Lead
CIBC
01.2009 - 07.2015
- Developed custom Word and Excel VBA Smart-form templates as well as a contributed to the company-wide Windows 7 upgrade and led the Office 2010 upgrade QA.
Corporate Records Legal Database Administrator
Magna International Head Office
01.2006 - 01.2007
- Set up and maintained a Corporate Records software database.
- Managed 500 active and inactive subsidiaries and transferred data from minute books to the software database as new entities.
- Company formation tasks had to be recreated including the company’s ownership structure for all companies and their directors, officers, and shareholders.
Software Developer and Trainer
Automated Civil Litigation Software
01.2004 - 01.2006
- Provided support to one of North America’s top Civil Litigation software company’s clients as well as developed the software including merge output templates for Microsoft Office applications using HotDocs.
- Travelled to Cape Town, SA to work with the team of software developers to finalize the build.
Office Manager and Global Trainer
Datacare Software
01.2000 - 01.2002
- Office manager of approximately 9 staff as well as the sole global trainer for one of North America’s top Corporate Records Management legal software.
- Travelled Canada, Ireland, and UK to train the lawyers of Fortune 500 companies.
Software Support and Template Developer
DIVORCEmate Software
01.1999 - 12.1999
- Provided support to North America’s top Family law software company’s clients as well as developed the merge output templates for Microsoft Office applications such as Word and Excel.
Help Desk Support
McMillan Binch LLP
01.1995 - 12.1997
- Over 1000 users and 2 help desk staff to support them.
Help Desk Support
Molson Breweries Head Office
01.1994 - 01.1995
- All Canadian locations and 2 24/7 help desk staff (in rotation) to support them.
- All retail data was collected over AS 400s and Unix stations.
- Sun Stations were used for real-time monitoring of those locations.
- Also supported the President directly with any help desk needs.
Help Desk Support
Torys LLP
01.1989 - 01.1994
- Over 1500 users and 2 help desk staff to support them.
Education
York University
03.2003
Introduction to Micro Computing - undefined
Seneca College
05.1990
Skills
- Microsoft 365 Senior Solutions Architect
- Microsoft 365 Security and Compliance Consultant
- Microsoft Teams Expert
- Dark to Cloud Migration Consultant
- Change Management Advisor
- End User Adoption and Training Consultant
Websites
Accomplishments
- Collaborated with clients in the planning, desing, and deployment of Microsoft Teams and Purview solutions.
Certification
- Microsoft Teams Administrator Associate, 02/01/23
- Microsoft Teams Voice Engineer, 02/01/23
- Microsoft 365 Security Administration, 02/01/23
Languages
English
Full Professional
French
Elementary
Timeline
Microsoft 365 Consultant
Self-employed
05.2025 - Current
Senior Presales Field Solutions Architect
Microsoft
05.2024 - 05.2025
Microsoft 365 Consultant
Self-employed
01.2023 - 05.2024
Pre-sales Solutions Architect – Microsoft 365 Modern Workplace
Insight Canada
06.2021 - 09.2022
Pre-sales Solutions Architect – Microsoft 365 and Cisco
Softchoice
01.2020 - 06.2021
Collaboration Lead - IT Business Transformation Project
Softchoice
01.2019 - 01.2020
Change Management / End User Adoption – Microsoft 365 and Cisco
Softchoice
09.2018 - 12.2018
Microsoft Certified Trainer– Microsoft 365 and Cisco technologies
Softchoice
07.2016 - 09.2018
Senior Financial Analyst
The Hospital for Sick Children
08.2015 - 10.2015
Sr. Advisory VBA Developer, Windows 7/Office 2010 Upgrade Lead
CIBC
01.2009 - 07.2015
Corporate Records Legal Database Administrator
Magna International Head Office
01.2006 - 01.2007
Software Developer and Trainer
Automated Civil Litigation Software
01.2004 - 01.2006
Office Manager and Global Trainer
Datacare Software
01.2000 - 01.2002
Software Support and Template Developer
DIVORCEmate Software
01.1999 - 12.1999
Microsoft Consultant and End User Trainer
Self-employed
01.1997 - 12.2016
Help Desk Support
McMillan Binch LLP
01.1995 - 12.1997
Help Desk Support
Molson Breweries Head Office
01.1994 - 01.1995
Help Desk Support
Torys LLP
01.1989 - 01.1994
Introduction to Micro Computing - undefined
Seneca College
York University
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