Cindy Boyce

• Used electronic systems to enter provider orders and retrieve test results.
• Promoted a positive workplace culture by collaborating effectively with colleagues across various departments within the clinic setting.
• Facilitated effective communication between patients and healthcare professionals, addressing concerns and answering questions promptly.
• Facilitated collection of outside medical records and x-rays.
• Assisted in interviewing and training new Clinic Clerks, sharing best practices for efficient workflow management and superior customer service skills.
• Maintained accurate medical records, enabling smooth communication between healthcare providers and patients.
• Provide prompt, polite and professional in-person and telephone service, addressing patient inquires promptly. Coordinate appointment scheduling, effectively managing a high volume of daily patient visits.
• Updated patient information and insurance details for accurate electronic medical records.
• Used P&P and Oscar software to schedule appointments for patients.
• Registered patients and completed associated paperwork for accurate records.
• Performed various administrative tasks by processing requests, scanning and faxing documents.
• Prepare and process patient referrals and transfer requests.
• Managed and answer phone calls and messages for 11 -physicians and 12 residents and more at Queens Family Heath Team's medical facility, scheduling appointments, and handling patient inquiries. Managed incoming calls efficiently, directing callers to appropriate personnel or responding to inquiries as needed.
• Provided a presentation NEW residents with clinical information and processes once a year.
• Coordinated referrals through medical specialists / liaise with other offices. Documented details in patient charts.
• Provided support and helped to implement for new platforms and processes such as Ocean ( physician referral portal), supported the ONT eConsult platform for QFHT physicians. Including referring patients through a portal for Sick Kids Hospital on behalf of physicians.

Receive and transcribe patient medical information in to OTN platforms for specific specialist to answer questions regarding their patients as a family physician. Once answered the response is forwarded to the requesting physician.

• Assisted with planning and coordinating educational seminars/teaching topics, including venue selection, catering arrangements, and attendee registration processes.
• Provided support for educational sessions including room and audio-visual set -up, distribution of learning materials
• Provided administrative support to department leadership, streamlining daily operations through efficient task prioritization and delegation skills.
• Supported planning and coordination of The Residency Program and associated activities.
• Maintained accurate and up-to-date program databases, ensuring easy access to critical information for decision-making.
• Assisted in implementing new resident scheduling system for clinic and academic schedules.
• Collaborated with external partners for scheduling medical residents.
• Worked with vendors to secure cost-effective services for program events, maximizing budget efficiency.
• Scheduled exams ( mock situations created/given) which included booking examiners, and locating and booking rooms for exams.
• Worked with medical resident leads and/or other site coordinators, as appropriate, managed vacation and leave requests.
• Communicated with faculty, hospital and support staff regarding any issues related to the residents horizontals schedules.
• I was familiar with the PARO contract, regarding medical residents.
• Scheduling with external office and community clinics.

• Used electronic systems to enter provider orders and retrieve test results.
• Promoted a positive workplace culture by collaborating effectively with colleagues across various departments within the clinic setting.
• Facilitated effective communication between patients and healthcare professionals, addressing concerns and answering questions promptly.
• Facilitated collection of outside medical records and x-rays.
• Assisted in interviewing and training new Clinic Clerks, sharing best practices for efficient workflow management and superior customer service skills.
• Maintained accurate medical records, enabling smooth communication between healthcare providers and patients.
• Provide prompt, polite and professional in-person and telephone service, addressing patient inquires promptly. Coordinate appointment scheduling, effectively managing a high volume of daily patient visits.
• Updated patient information and insurance details for accurate electronic medical records.
• Used P&P and Oscar software to schedule appointments for patients.
• Registered patients and completed associated paperwork for accurate records.
• Performed various administrative tasks by processing requests, scanning and faxing documents.
• Prepare and process patient referrals and transfer requests.
• Managed and answer phone calls and messages for 11 -physicians and 12 residents and more at Queens Family Heath Team's medical facility, scheduling appointments, and handling patient inquiries. Managed incoming calls efficiently, directing callers to appropriate personnel or responding to inquiries as needed.
• Coordinated referrals through medical specialists / liaise with other offices. Documented details in patient charts.