Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Cindy Abercrombie

Phelpston,ON

Summary

Dynamic Compliance Operational Risk Vice President at JPMorgan Chase with a proven track record in strategic planning and relationship management. Expert in process optimization, driving significant productivity gains while fostering high-performing teams. Adept at mentoring and developing talent, ensuring adherence to industry regulations and enhancing client satisfaction through innovative solutions.

Overview

2026
2026
years of professional experience

Work History

Compliance Operational Risk Vice President

JPMorgan Chase
2015 - Current
  • Cultivated strong relationships with key stakeholders, enhancing collaboration and long-term success.
  • Spearheaded cross-functional teams to complete major projects, boosting efficiency and client satisfaction.
  • Demonstrated leadership skills to motivate employees and develop high-performing teams.
  • Collaborated with senior management on strategic initiatives to define long-term goals.
  • Established a culture of continuous improvement, driving innovation and sustainable growth.
  • Identified and implemented opportunities to enhance business process flows and productivity.
  • Leveraged technology to automate workflows, resulting in significant productivity gains.
  • Executed comprehensive service improvement initiatives, transforming customer experience and increasing satisfaction levels.

Controls Officer Senior Manager

Chase Paymentech
2004 - 2015
  • Mentored junior staff to enhance skills and support career advancement.
  • Ensured strict adherence to industry regulations, minimizing organizational risk exposure.
  • Organized regular meetings to foster communication among team members.
  • Established effective relationships with stakeholders, increasing collaboration opportunities.
  • Streamlined department efficiency by implementing effective policies and processes.
  • Coordinated cross-functional teams to resolve complex issues efficiently.
  • Implemented process improvements that reduced redundancies and increased operational efficiency.
  • Delivered high-quality training programs, contributing to employee professional development.
  • Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
  • Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
  • Improved department efficiency by streamlining and implementing policies and processes.
  • Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
  • Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
  • Ensured compliance with national and local laws through regular policy reviews and updates.
  • Established protocols for handling sensitive information, ensuring confidentiality and compliance with legal standards.
  • Increased operational efficiency by conducting regular training sessions for junior officers.
  • Mentored junior officers, providing guidance and support to foster professional development and career progression.
  • Conducted regular reviews of operations and identified areas for improvement.

Senior Project Manager

Chase Paymentech
2001 - 2015
  • Maintained schedules to meet key milestones at every project phase.
  • Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
  • Presented regular status reports to executive leadership, providing insights into progress made toward achieving key milestones.
  • Mentored junior project managers and team members to enhance their skills and career growth.
  • Established effective communication channels with stakeholders to ensure transparency and alignment of expectations.
  • Adapted quickly to unexpected challenges or obstacles encountered during project execution, devising creative solutions without compromising objectives.
  • Communicated project plans and progress to key stakeholders and project contributors.
  • Developed comprehensive project plans, identifying risks and mitigation strategies for timely completion.
  • Led cross-functional teams for successful project delivery within scope, schedule, and budget constraints.
  • Streamlined project management processes by implementing agile methodologies, resulting in improved efficiency and reduced costs.
  • Monitored project progress, identified risks and implemented corrective measures to acquire success.
  • Ensured compliance with industry regulations by staying current on changes in legislation or guidelines relevant to projects'' scopes.
  • Implemented change management processes to accommodate evolving project requirements while minimizing disruptions.
  • Coordinated cross-functional teams to determine timely delivery and compliance of project requirements.
  • Nurtured strong working relationships with internal and external stakeholders, building trust and credibility that facilitated smooth collaboration on shared goals.
  • Spearheaded process improvement initiatives that resulted in increased productivity and streamlined workflows across departments.
  • Oversaw large portfolio of projects to support teams, report progress, and influence positive outcomes for key stakeholders.
  • Streamlined project delivery timelines by implementing agile methodologies, significantly enhancing team productivity and client satisfaction.
  • Conducted detailed post-project evaluations to identify key learnings and areas for improvement, fostering culture of continuous improvement.
  • Established and maintained strong relationships with external stakeholders, including clients and partners, ensuring smooth project execution and new business opportunities.
  • Analyzed project performance data to identify areas of improvement.

Education

Bachelor of Arts - Business Management

Georgian College of Applied Arts And Technology
Barrie
11.1997

Bachelor of Arts - Computer Science

Georgian College
Barrie
08.1995

Skills

  • Team leadership and coaching
  • Relationship management
  • Decision-making and critical thinking
  • Complex problem-solving
  • Client engagement
  • Strategic planning and business development
  • Results orientation
  • Operations management and oversight
  • Documentation and reporting
  • Risk assessment
  • Process optimization
  • Negotiation skills
  • Training and development
  • Public speaking and presentations
  • Performance monitoring and metrics analysis
  • Data analysis and reporting
  • Corporate communications strategies
  • Industry best practices implementation
  • Staff training and development
  • Partnerships management
  • Policy development and compliance
  • Verbal and written communication skills
  • Recruitment and interviewing strategies

Languages

English
Full Professional

Timeline

Compliance Operational Risk Vice President

JPMorgan Chase
2015 - Current

Controls Officer Senior Manager

Chase Paymentech
2004 - 2015

Senior Project Manager

Chase Paymentech
2001 - 2015

Bachelor of Arts - Business Management

Georgian College of Applied Arts And Technology

Bachelor of Arts - Computer Science

Georgian College

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Cindy Abercrombie