Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cindia Kalistan

Pickering,Canada

Summary

Dedicated customer service and administrative professional with over 9 years of experience, including 3 years in management roles. Proven ability to manage client relations, oversee social media engagement, and handle administrative tasks in fast-paced environments. Adept at using POS systems, Microsoft Office, Canva, and social media platforms.

Overview

10
10
years of professional experience

Work History

Assistant Manager / Pet Parent Relations Manager

Dogtopia Pickering
09.2021 - Current
  • Manage client relations, including responding to inquiries via email and phone
  • Oversee social media accounts (Instagram, Facebook) and assist with content creation using Canva
  • Schedule appointments, process payments, and handle customer complaints
  • Supervise ateam of 6-7 employees, ensuring smooth daily operations
  • Developed marketing strategies to attract new customers, increasing foot traffic.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.

Customer Service Representative

Bank of Montreal
01.2019 - 02.2020
  • Assisted customers with financial transactions and promoted bank services
  • Managed customer inquiries and provided exceptional service at ATMs
  • Handled cash deposits, opened/closed cash stations, and balanced accounts
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Pets Hotel Associate

Petsmart
08.2017 - 09.2018
  • Managed bookings, phone calls, and customer inquiries regarding pet care
  • Maintained cleanliness and safety for all pets staying in the hotel
  • Assisted with daily operations, ensuring smooth transitions between check-ins, check-outs, and pet activities.

Jewellery Consultant

Mappins Fine Jewellers
08.2014 - 07.2016
  • Promoted weekly sale items, answered phone calls, opening and closing of the store
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.

Education

High School Diploma -

West Hill C.I.
Scarborough, ON
06.2012

Skills

  • Customer Service
  • Administrative Support
  • Microsoft Office Suite
  • Canva
  • POS Systems
  • Social Media Management
  • Appointment Scheduling
  • Client Relations
  • Verbal Communication
  • Written Communication
  • Multi-tasking

Timeline

Assistant Manager / Pet Parent Relations Manager

Dogtopia Pickering
09.2021 - Current

Customer Service Representative

Bank of Montreal
01.2019 - 02.2020

Pets Hotel Associate

Petsmart
08.2017 - 09.2018

Jewellery Consultant

Mappins Fine Jewellers
08.2014 - 07.2016

High School Diploma -

West Hill C.I.

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Cindia Kalistan