Cindi LeBlanc
Brampton,Ontario
Summary
Passionate Manager with 20+ years of Business Experience in Front Line Management and Customer Service. Expertise in merchandising, operational execution, recruiting and hiring, profitability management and business growth performance. Diverse background with a wide range of experience in service models, sales volume, inventory variety, and capacity.
Overview
11
11
years of professional experience
Work History
Store Manager
Fresh Prints Gallery
Brampton, Ontario
05.2024 - Current
- Provided leadership, insight, and mentoring to sales associates and the design team.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Monitored progress by establishing plans, budgets and measuring results.
- Exceeded monthly sales goals with consistency.
- Achieved notable increases in custom design sales.
- Used excellent customer service skills to engage customers in conversation, and effectively determine their needs and requirements.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory and supplies to ensure materials were available when needed.
Flagship General Manager
The Nooks
09.2021 - 04.2024
- Successfully represented over 75 independently owned artisan small businesses within a single retail location.
- Achieved top artisan recruitment, retention and expansion results exceeding revenue goals and increasing profitability.
- Led top volume flagship location resulting in comp sales increases year over year.
- Maintained exceptional artisan relations by supporting their business growth objectives.
- Responsible for all artisan onboarding, support and communication.
- Training Manager and Store Opening Support Coordinator.
- Exceeded KPI goals through consistent customer engagement and through product knowledge.
- Consistently maintained store standard expectations.
- Connected, motivated and retained top performing sales team. Reduced labour budgets through effective scheduling and zone coverage.
- Accountable for ensuring compliance to all policies and procedures.
Store Manager
Swimco Canada
11.2019 - 03.2020
- Accountable for high end swimwear and accessory retail store including but not limited to all merchandising, operations and people resources.
- Achieved bonuses by exceeding sales goals and key performance objectives on monthly basis (4/5 months)
- Built brand recognition through customer engagement, e-mail capturing and community outreach programs
- Implemented leadership growth programs designed to reduce turnover and elevate personnel performance
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Store Manager
Triumph International Apparel And Lingerie
02.2019 - 10.2019
- Managed an efficient store which represented the Triumph brand image and delivered premium levels of customer service in bra fitting and product knowledge
- Achieved consistent budget targets with optimal expense controls including wage cost targets
- Maximized profitable sales and ensured that stores KPI's were delivered in accordance with marketing plans, sales strategies and operational plans
- Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience to already gifted team
- Established succession planning by training and mentoring 2 associates into leadership roles
- Coached, mentored and developed sales and management team to achieve sales goals through on-floor coaching and regular training sessions
- Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events
- Ensured product replenishment is completed on a daily basis and that all visual merchandise directives are met to company standards
Store Manager
Dollarama Inc
11.2013 - 02.2019
- Accountable for all aspects of store operations. ..including P&L management, budgeting and wage cost control, shrink reduction, inventory management
- Implementation of merchandising directives and timely seasonal changeover
- Maintained an outstanding high volume customer service environment through daily execution of floor replenishment, merchandising and stockroom standard
- Recruited and hired talented management and associates based on business needs
- Coached and developed team members to maximize their potential as to maintain staff retention and have successfully promoted from within to ensure succession planning
- Increased stores sales above target each quarter by analyzing daily sales and creating action plans
- Worked with vendors to ensure proper product fulfillment
- Participated in many new store openings, renovations and special projects
Education
Home Staging And Design
Haverhill School Of Staging And Redesign
Toronto Ontario2010
High School Diploma -
Mayfield Secondary School
Caledon, ON1981
Skills
- Relationship building and management
- Customer-First Leadership
- Results, accountability
- Operational Excellence
- Business Planning and Execution
- Training and Development
Timeline
Store Manager
Fresh Prints Gallery
05.2024 - Current
Flagship General Manager
The Nooks
09.2021 - 04.2024
Store Manager
Swimco Canada
11.2019 - 03.2020
Store Manager
Triumph International Apparel And Lingerie
02.2019 - 10.2019
Store Manager
Dollarama Inc
11.2013 - 02.2019
Home Staging And Design
Haverhill School Of Staging And Redesign
High School Diploma -
Mayfield Secondary School
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