Cindi LeBlanc

• Accountable for a high end swimwear and accessory retail store including but not limited to all merchandising, operations and people resources.
• Achieved bonuses by exceeding sales goals and key performance objectives on monthly basis (4/5 months)
• Built brand recognition through customer engagement, e-mail capturing and community outreach programs
• Implemented leadership growth programs designed to reduce turnover and elevate personnel performance
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Rotated merchandise and displays to feature new products and promotions.
• Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.

• Managed an efficient store which represented the Triumph brand image and delivered premium levels of customer service in bra fitting and product knowledge
• Achieved consistent budget targets with optimal expense controls including wage cost targets
• Maximized profitable sales and ensured that stores KPI's were delivered in accordance with marketing plans, sales strategies and operational plans
• Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience to already gifted team
• Established succession planning by training and mentoring 2 associates into leadership roles
• Coached, mentored and developed sales and management team to achieve sales goals through on-floor coaching and regular training sessions
• Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events
• Ensured product replenishment is completed on a daily basis and that all visual merchandise directives are met to company standards

• Accountable for all aspects of store operations. ..including P&L management, budgeting and wage cost control, shrink reduction, inventory management
• Implementation of merchandising directives and timely seasonal changeover
• Maintained an outstanding high volume customer service environment through daily execution of floor replenishment, merchandising and stockroom standard
• Recruited and hired talented management and associates based on business needs
• Coached and developied team members to maximize their potential as to maintain staff retention and have successfully promoted from within to ensure succession planning
• Increased stores sales above target each quarter by analyzing daily sales and creating action plans
• Worked with vendors to ensure proper product fulfillment
• Participated in many new store openings, renovations and special projects

• Accountable for the growth of sales and profitability for each area of the store and integration of these results into the overall store success
• Drove results through the appropriate behaviors and strong partnership with other executives and associates
• Establish and maintain stockroom standards to facilitate selling floor replenishment daily
• Developed and trained numerous store managers thorough the role of Training Store Manager for the district
• Excelled at growing talent from within which included Team Leaders, Supervisors, Assistant Managers and newly hires Store Managers
• Managed staffing and oversaw scheduling objectives to enhance the customer experience while maintaining financial control
• Ensured compliance with policies, standards and security measures

International fashion company for women, men and children.