Cynthia Estey
Moncton,NB
Summary
Self-starter, friendly and reliable Owner/Operator/Driver. Excellent communicator and problem solver. Exceptional customer relations and consistently requested by repeat customers for regular transportation. Dedicated to providing the best customer service to all customers while helping them by making their freedom possible.
Overview
7
7
years of professional experience
Work History
Owner/Operator
Mobility Express Cab Inc.
06.2016 - Current
- Managed day-to-day business operations
- Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service
- Communicated with passengers to answer questions about areas and services and provide comfortable traveling experiences.
- Accepted payments and provided receipts for fares to keep accurate records
- Maintained log of daily activities to keep accurate records of fares and destinations.
- Checked oil, fuel and other fluid levels to keep vehicles in good working condition and avoid breakdowns
- Transported high-value clients with professionalism and discretion
- Offered above-and-beyond service to every rider to encourage repeat business
- Helped passengers with questions or area information such as points of interest and entertainment options
- Consulted with customers to assess needs and propose optimal solutions
- Obtained necessary permits and licenses/insurances to operate commercial vehicles legally
- Followed all relevant traffic laws and safety regulations
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions
- Applied administrative skills in overseeing day-to-day operational activities
- Organized, facilitated and participated in community service efforts
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
- Communicated with customers to meet their medical, physical and behavioral needs during transport
- Operated ramp and secured wheelchairs in taxi for safety to and from their destinations
- Cultivated trusting relationships with transported clients and guardians
Education
High School Diploma -
Kennebecasis Valley High School
Quispamsis, NB06.1991
Skills
- Pick-Up Scheduling
- Payment Processing
- Passenger Interaction
- Mobility Assistance Support
- Securing Wheelchairs
- Special Needs Understanding
- Passenger Assistance
- Handling Complaints
- Office Management
- Managing Public Relations
- Maintenance and Repair
Timeline
Owner/Operator
Mobility Express Cab Inc.
06.2016 - Current
High School Diploma -
Kennebecasis Valley High School
Similar Profiles
Jaimie CarlJaimie Carl
Driver at Express CabDriver at Express Cab
Ryan MorseRyan Morse
Medical Transport Driver at Express Cab LLCMedical Transport Driver at Express Cab LLC
Soji ObagbemiSoji Obagbemi
IT Support Specialist at Top Cab, Inc. & City CabIT Support Specialist at Top Cab, Inc. & City Cab
Madelyne Connolly GallantMadelyne Connolly Gallant
Wine Enthusiast at Magnetic Hill WineryWine Enthusiast at Magnetic Hill Winery
GURBIR SINGHGURBIR SINGH
Security Guard at Alpha Security ServicesSecurity Guard at Alpha Security Services