Cinderella Walner
Montreal,QC
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Seasoned Customer Associate with 3 years of experience dedicated to providing the highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
Work History
Crew Member Cook
McDonald's Restaurant
05.2021 - 09.2022
- Worked in a fast-paced environment with a sense of urgency to serve guests quickly.
- Operated grills, fryers, and ovens to cook food items.
- Cleaned and sanitized work areas, utensils, and equipment.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Suggested actionable improvements to streamline training procedures.
Cashier
IGA
09.2022 - 10.2022
- Performed cash, card, and check transactions to complete customer purchases.
- Greeted customers entering the store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Learned duties for various positions and provided backup at key times.
Sales Associate
Bath & Body Works
11.2022 - 01.2023
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Customer Service Associate Cashier
Walmart
01.2023 - Current
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Informed customers about special promotions and provided detailed information for various products.
- Provided training and support to new associates to help provide high-quality customer service.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Responded to customer calls and emails to answer questions about products and services.
- Provided product and service recommendations to guide customers on products to meet varying needs.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Developed and actualized customer service initiatives to decrease wait times.
Education
High School Diploma -
École Secondaire Saint-Henri
Montreal, QC 09.2016 - 06.2022
GED -
Shadd Health & Business Centre Vocational School
Montreal, QC 2023.08 - Current
Skills
- Customer Service
- Safety Regulations
- Hospitality and Accommodation
- Document Conversion
- Calm and Professional Under Pressure
- Cross-Functional Team Collaboration
- Problem Resolution
- Telephone Reception
- Billing Adjustments and Refunds
- Food Allergies
- Customer Retention Strategies
- Reading Comprehension
- Monetary Transactions
- Customer Complaint Resolution
Timeline
GED -
Shadd Health & Business Centre Vocational School
2023.08 - Current
Customer Service Associate Cashier
Walmart
01.2023 - Current
Sales Associate
Bath & Body Works
11.2022 - 01.2023
Cashier
IGA
09.2022 - 10.2022
Crew Member Cook
McDonald's Restaurant
05.2021 - 09.2022
High School Diploma -
École Secondaire Saint-Henri
09.2016 - 06.2022