Cinda Sullivan
ALAMEDA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Senior Customer Service Claims Representative
Genworth Financial Lynchburg, Virginia
09.2004 - 12.2023
- Managed claims processing, ensuring adherence to company policies and regulatory guidelines.
- Reviewed and analyzed claim documentation for accuracy and completeness.
- Collaborated with internal teams to resolve complex claims issues efficiently.
- Provided training and mentorship to junior claims representatives, enhancing team proficiency.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
- Developed strong relationships with clients, facilitating trust and open communication during the claims process.
- Served as a subject matter expert on specialized claims, providing guidance and support to other team members when needed.
- Trained new Claims Representatives on company policies, procedures, and software systems, improving overall team productivity.
Education
Associate of Arts - Business Administration
City College of San Francisco
San Francisco, CA05-2003
Skills
- Microsoft office
- Decision-making
- Coverage determination
- Documentation review
- Insurance regulations
- Claims processing
- Attention to detail
- Active listening
- Critical thinking
- Teamwork and collaboration
- Medical terminology
- Excellent communication
- Organizational skills
Timeline
Senior Customer Service Claims Representative
Genworth Financial Lynchburg, Virginia
09.2004 - 12.2023
Associate of Arts - Business Administration
City College of San Francisco