Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cierra Scott

Sacramento

Summary

Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.

Overview

19
19
years of professional experience

Work History

Associate

Amazon
06.2022 - Current
  • Worked varied hours, days, nights and weekends as business needs dictate.
  • Managed customer relations and customer service through daily communication and interaction.
  • Maximized customer interactions by promptly identifying needs and wants.
  • Increased customer satisfaction significantly within department.
  • Mentored and coached other team members to meet daily sales goals.
  • Educated new hires on company policies and procedures by designing and developing training program.
  • Troubleshot minor issues with equipment and tools
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties

Security Officer

Securitas Security Services USA
12.2010 - 08.2022
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Patrolled and monitored premises in company vehicle, on bicycle and by foot.
  • Checked and verified photo identification prior to granting facility access.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.

Medical Office Assistant

Medical Office
01.2009 - 12.2010
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Posted payments and charges to patient accounts and participated in billing processes.
  • Assessed calls and inquiries to prioritize services based on medical emergencies.

Childcare Provider

Self Employed
07.2007 - 02.2009
  • Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
  • Maintained effective schedule balance between rest periods, active play and instruction.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Introduced children to educational games and activities to boost learning.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.

Decor Specialist

Home Depot
06.2005 - 04.2007
  • Identified, researched and creatively solving problems pertaining to function and quality of interior environment.
  • Developed and maintained list of short and long-range interior-improvement projects for facility and other programs to identify existing and future needs.
  • Coordinated and integrated mechanical, electrical and structural engineering disciplines within interior context.
  • Coordinated space plans and aesthetics using specialized knowledge of interior construction, building systems and components, building codes, equipment, materials and furnishings.
  • Developed key client relationships by providing design solutions that met needs and budgets without compromising quality or design intent.

Education

Medical Assistant

National Career Education
Rancho Cordova, CA

High School Diploma -

Durango High School
Las Vegas, NV
06.2004

Medical Assistant

National Career Education
Rancho Cordova, CA
2008

Skills

  • File and Records Management
  • Client Engagement
  • Verbal and Written Communication
  • Data Entry
  • MS Office
  • Customer Service
  • Computer Skills
  • Billing and Payment Processing

Timeline

Associate

Amazon
06.2022 - Current

Security Officer

Securitas Security Services USA
12.2010 - 08.2022

Medical Office Assistant

Medical Office
01.2009 - 12.2010

Childcare Provider

Self Employed
07.2007 - 02.2009

Decor Specialist

Home Depot
06.2005 - 04.2007

Medical Assistant

National Career Education

High School Diploma -

Durango High School

Medical Assistant

National Career Education

Similar Profiles

CREATE PROFILE
Cierra Scott