Cierra Scott
Sacramento
Summary
Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.
Overview
19
19
years of professional experience
Work History
Associate
Amazon
06.2022 - Current
- Worked varied hours, days, nights and weekends as business needs dictate.
- Managed customer relations and customer service through daily communication and interaction.
- Maximized customer interactions by promptly identifying needs and wants.
- Increased customer satisfaction significantly within department.
- Mentored and coached other team members to meet daily sales goals.
- Educated new hires on company policies and procedures by designing and developing training program.
- Troubleshot minor issues with equipment and tools
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties
Security Officer
Securitas Security Services USA
12.2010 - 08.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Checked and verified photo identification prior to granting facility access.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
Medical Office Assistant
Medical Office
01.2009 - 12.2010
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Posted payments and charges to patient accounts and participated in billing processes.
- Assessed calls and inquiries to prioritize services based on medical emergencies.
Childcare Provider
Self Employed
07.2007 - 02.2009
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Maintained effective schedule balance between rest periods, active play and instruction.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Introduced children to educational games and activities to boost learning.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
Decor Specialist
Home Depot
06.2005 - 04.2007
- Identified, researched and creatively solving problems pertaining to function and quality of interior environment.
- Developed and maintained list of short and long-range interior-improvement projects for facility and other programs to identify existing and future needs.
- Coordinated and integrated mechanical, electrical and structural engineering disciplines within interior context.
- Coordinated space plans and aesthetics using specialized knowledge of interior construction, building systems and components, building codes, equipment, materials and furnishings.
- Developed key client relationships by providing design solutions that met needs and budgets without compromising quality or design intent.
Education
Medical Assistant
National Career Education
Rancho Cordova, CAHigh School Diploma -
Durango High School
Las Vegas, NV06.2004
Medical Assistant
National Career Education
Rancho Cordova, CA2008
Skills
- File and Records Management
- Client Engagement
- Verbal and Written Communication
- Data Entry
- MS Office
- Customer Service
- Computer Skills
- Billing and Payment Processing
Timeline
Associate
Amazon
06.2022 - Current
Security Officer
Securitas Security Services USA
12.2010 - 08.2022
Medical Office Assistant
Medical Office
01.2009 - 12.2010
Childcare Provider
Self Employed
07.2007 - 02.2009
Decor Specialist
Home Depot
06.2005 - 04.2007
Medical Assistant
National Career Education
High School Diploma -
Durango High School
Medical Assistant
National Career Education