Cierra Roberts
Cerritos
Summary
Dynamic and detail-oriented professional with extensive experience in customer service at El Zarape Taqueria. Proven ability to enhance guest satisfaction through effective multitasking and strong problem-solving skills. Recognized for fostering loyalty and repeat business by creating welcoming environments and engaging with guests to ensure memorable dining experiences.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Restaurant Hostess
El Zarape Taqueria
Cypress
05.2024 - Current
- Greeted and seated guests promptly to enhance customer experience.
- Managed reservation system to optimize table turnover and minimize wait times.
- Collaborated with kitchen staff to ensure timely meal delivery during peak hours.
- Assisted in training new host staff on customer service protocols and operational procedures.
- Handled guest inquiries and complaints, providing effective solutions to maintain satisfaction.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
Babysitting
Nancy Lane
California
01.2024 - 03.2026
- Kept detailed records of each babysitting session including hours worked, activities completed, and any pertinent notes for parents.
- Created an enjoyable atmosphere during babysitting sessions through storytelling, games, and music.
- Maintained clean and organized living spaces throughout duration of babysitting responsibilities.
- Enhanced parent satisfaction by providing consistent and reliable babysitting services for date nights.
- Developed strong bonds with families, resulting in long-term relationships and repeat babysitting opportunities.
- Developed strong rapport with families, leading to numerous referrals for additional babysitting opportunities.
- Adapted to various family dynamics and preferences, ensuring a seamless babysitting experience tailored to each individual household''s needs.
Kid Counselor
Green Oak Ranch
San Diego, CA
07.2021 - 07.2025
- Facilitated individual and group counseling sessions to support personal development and emotional well-being.
- Developed and implemented tailored therapeutic programs based on clients' needs and goals.
- Collaborated with multidisciplinary teams to provide comprehensive care for diverse populations.
- Monitored client progress and adapted strategies to ensure effective treatment outcomes.
- Trained and mentored junior counselors, enhancing team capabilities and service quality.
- Led workshops on coping strategies, building resilience among participants in challenging environments.
Restaurant Hostess
Balvanera
Pittsburgh, PA
08.2024 - 01.2025
- Maintained cleanliness and organization of the front-of-house area for a welcoming atmosphere.
- Monitored dining room flow to facilitate efficient seating arrangements during busy shifts.
- Developed rapport with regular customers, fostering loyalty and repeat business.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
Education
High School Diploma -
Cypress College
Cypress, CASkills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
- Complex Problem-solving
- Table bussing
- Guest relations
- Server support
- Safe food handling
- Effective multitasking
- Interactive communication skills
- Detail-oriented
- Guest engagement
- Food running
Certification
CPR
Food Handling
Alcohol handling
Timeline
Restaurant Hostess
Balvanera
08.2024 - 01.2025
Restaurant Hostess
El Zarape Taqueria
05.2024 - Current
Babysitting
Nancy Lane
01.2024 - 03.2026
Kid Counselor
Green Oak Ranch
07.2021 - 07.2025
High School Diploma -
Cypress College