Cierra McClelland
Fairfield
Summary
Certified Phlebotomist well-versed in venipuncture, capillary puncture, and special collection procedures. Detail-oriented and committed to maintaining the highest quality control and patient care standards. Adept in a variety of software applications for EMR maintenance. Driven, strategic, hardworking student focused on succeeding in all aspects
Overview
4
4
years of professional experience
Work History
Veterinary Assistant
All 4 Paws Veterinary Hospital
07.2023 - 02.2024
- Followed safety protocols for handling animals.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Contributed to a clean and safe environment by maintaining surgical instruments, equipment, and facilities.
- Implemented proper sterilization procedures to maintain a sanitary work environment and prevent cross-contamination risks.
- Kept detailed records of animal treatments and medications.
- Collected and processed samples for laboratory testing.
- Performed testing and completed blood counts.
- Collected patient biopsies and blood samples for laboratory analysis.
- Expedited laboratory processing times by collecting samples efficiently for blood work or other testing purposes.
- Monitored vital signs and provided nursing care for animals.
- Provided customer support to clients, answering questions and addressing concerns.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Collected and prepared specimens and samples for outside laboratory analysis.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Identified issues, analyzed information and provided solutions to problems.
- Worked effectively in fast-paced environments.
Client Service Representative
Animal Hospital In Fairfield
07.2020 - 07.2023
- Responded to customer calls and emails to answer questions about products and services.
- Organized and detail-oriented with a strong work ethic.
- Passionate about learning and committed to continual improvement.
- Streamlined communication for improved efficiency by creating a centralized system for tracking client requests.
- Maintained up-to-date knowledge of product and service changes.
- Maintained detailed records of client interactions, allowing for a better understanding of needs and preferences for future engagements.
- Cross-trained and provided backup support for organizational leadership.
- Met customer call guidelines for service levels, handle time, and productivity.
- Recommended, selected, and helped locate and obtain out-of-stock products based on customer requests.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
High School Diploma -
Armijo High School
Fairfield, CAAssociate's degree in Biomedical Science -
Solano Community College
Fairfield, CAPhlebotomy - Phlebotomy
Cal Regional
Fairfield, CA04.2024
Skills
- Patient Recordkeeping
- Cleaning and sanitizing
- Client Communication
- Diagnostic Testing
- Specimen Collection
- Clinical Symptom Monitoring
- Laboratory procedures
- Client Education
- Medical Terminology
- Equipment Preparation
- PPE use
- Intravenous catheterization
- Attention to Detail
Accomplishments
- Vitalant Blood Center volunteer
- Food Bank of Solano and Contra Costa volunteer
- VACS# 12995
- CPR eCardCode: 245416638023
Timeline
Veterinary Assistant
All 4 Paws Veterinary Hospital
07.2023 - 02.2024
Client Service Representative
Animal Hospital In Fairfield
07.2020 - 07.2023
High School Diploma -
Armijo High School
Associate's degree in Biomedical Science -
Solano Community College
Phlebotomy - Phlebotomy
Cal Regional
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