Certified Phlebotomist well-versed in venipuncture, capillary puncture, and special collection procedures. Detail-oriented and committed to maintaining the highest quality control and patient care standards. Adept in a variety of software applications for EMR maintenance. Driven, strategic, hardworking student focused on succeeding in all aspects
Overview
4
4
years of professional experience
Work History
Veterinary Assistant
All 4 Paws Veterinary Hospital
07.2023 - 02.2024
Followed safety protocols for handling animals.
Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
Contributed to a clean and safe environment by maintaining surgical instruments, equipment, and facilities.
Implemented proper sterilization procedures to maintain a sanitary work environment and prevent cross-contamination risks.
Kept detailed records of animal treatments and medications.
Collected and processed samples for laboratory testing.
Performed testing and completed blood counts.
Collected patient biopsies and blood samples for laboratory analysis.
Expedited laboratory processing times by collecting samples efficiently for blood work or other testing purposes.
Monitored vital signs and provided nursing care for animals.
Provided customer support to clients, answering questions and addressing concerns.
Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
Collected and prepared specimens and samples for outside laboratory analysis.
Self-motivated, with a strong sense of personal responsibility.
Proven ability to learn quickly and adapt to new situations.
Identified issues, analyzed information and provided solutions to problems.
Worked effectively in fast-paced environments.
Client Service Representative
Animal Hospital In Fairfield
07.2020 - 07.2023
Responded to customer calls and emails to answer questions about products and services.
Organized and detail-oriented with a strong work ethic.
Passionate about learning and committed to continual improvement.
Streamlined communication for improved efficiency by creating a centralized system for tracking client requests.
Maintained up-to-date knowledge of product and service changes.
Maintained detailed records of client interactions, allowing for a better understanding of needs and preferences for future engagements.
Cross-trained and provided backup support for organizational leadership.
Met customer call guidelines for service levels, handle time, and productivity.
Recommended, selected, and helped locate and obtain out-of-stock products based on customer requests.
Exhibited high energy and professionalism when dealing with clients and staff.