Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Cierra Luskey

St. Catharines,ON

Summary

I am an outgoing and dependable employee with extensive experience in customer service as well as retail experience. Known for exceptional interpersonal skills, adept at building rapport with diverse clientele to ensure an outstanding customer experience and a positive attitude, even through high- stress environments. I have solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Seeking to leverage my skill set and commitment to excellence in a team- oriented environment.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Barista

Starbucks
08.2022 - 08.2023
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.

Prep Line Cook/ Dishwasher

Hockley Valley Resort - Golf, Spa And Ski
11.2021 - 08.2023
  • Enhanced customer satisfaction by preparing and presenting high-quality dishes on time.
  • Streamlined kitchen operations for efficiency by maintaining organized workstations and keeping inventory up to date.
  • Reduced food waste by implementing proper storage techniques and monitoring expiration dates.
  • Maintained a clean and sanitary work environment, adhering to health department regulations and ensuring safety for all staff members.
  • Contributed to a positive working atmosphere, fostering teamwork among kitchen staff for seamless service delivery.
  • Demonstrated adaptability during peak hours by efficiently handling high-volume orders without compromising quality or speed of service.

Sales Associate

The Shoe Company
12.2021 - 08.2022
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.

Education

Bachelor of Arts - Political Science

Brock University
St. Catharines, ON
04.2027

High School Diploma -

Orangeville District Secondary School
Orangeville, ON
06.2023

Skills

  • Opening and closing duties
  • POS Systems
  • Cash Register Operation
  • Product Upselling
  • Safe Food Handling Practices
  • Customer Service
  • Task Prioritization
  • Analytical Thinking

Accomplishments

Starbucks Barista Partner of the Quarter award, 2023

Certification

Smart Serve Certified

Safe Serve Certified

Timeline

Barista

Starbucks
08.2022 - 08.2023

Sales Associate

The Shoe Company
12.2021 - 08.2022

Prep Line Cook/ Dishwasher

Hockley Valley Resort - Golf, Spa And Ski
11.2021 - 08.2023

Bachelor of Arts - Political Science

Brock University

High School Diploma -

Orangeville District Secondary School

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Cierra Luskey