Tarek Mezher
Scarborough
Summary
Customer-oriented professional with over 5 years of experience in providing exceptional customer service. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
2
2
years of professional experience
Work History
Claims Service Representative
Allstate Insurance Co
05.2024 - Current
- Enhanced customer satisfaction by efficiently processing and resolving claims in a timely manner.
- Provided exceptional customer service by addressing concerns, answering questions, and explaining complex policy information to clients.
- Collaborated with adjusters to ensure accurate claim evaluations and settlements, improving overall efficiency.
- Actively contributed ideas during team meetings aimed at enhancing overall department efficiency and effectiveness.
Volunteering
Pickering Football Club
10.2024 - Current
- Motivating younger less experienced athletes by providing guidance, encouragement, and advice.
- Promoted good sportsmanship with competing teams on- and off-field.
- Assisting the coach throughout the entire practice.
- Helping with training drills to improve team performance.
Bilingual Technical Support Representative
Bell Alarmforce
08.2023 - 06.2024
- Maintained quality assurance and customer satisfaction objectives.
- Applied critical thinking and research to address complex issues.
- Recommended different equipment and explained features and costs to help customers make educated buying decisions.
- Helped customers program their alarm care systems over the phone
Bilingual Customer Service Representative
TOOLBX
05.2023 - 08.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Answered a constant flow of customer chats
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered customer advice and assistance, paying attention to special needs or wants.
- Reached out to customers to set up deliveries for their product
Supervisor/Manager
LoneStar Texas Bar & Grill
06.2022 - 05.2023
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
Education
High School Diploma -
Ronald Marion
Pickering, ON06-2020
BBA - Human Resources
Toronto Metropolitan University
Toronto04.2026
Skills
- Trilingual - English, French, and Arabic
- Time Management
- Conflict Resolution Techniques
- Service-Orientation
- Microsoft Office
- Guest Satisfaction
- Training
- Team Leadership
- Team Work
- Complex Problem Solving
Timeline
Volunteering
Pickering Football Club
10.2024 - Current
Claims Service Representative
Allstate Insurance Co
05.2024 - Current
Bilingual Technical Support Representative
Bell Alarmforce
08.2023 - 06.2024
Bilingual Customer Service Representative
TOOLBX
05.2023 - 08.2023
Supervisor/Manager
LoneStar Texas Bar & Grill
06.2022 - 05.2023
High School Diploma -
Ronald Marion
BBA - Human Resources
Toronto Metropolitan University
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