Ciera Bradbury
Innisfil,ON
Summary
Agile and adaptable staff leader with excellent work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking with a diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
7
7
years of professional experience
Work History
Assistant Manager
GUESS Factory
Cookstown, ON
11.2018 - Current
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Developed strategy to increase sales and drive profits.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Server
Friday Harbour Resort
Innisfil, ON
05.2018 - 10.2018
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Cart Attendant
Friday Harbour Resort
Innisfil, ON
05.2018 - 11.2018
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Hostess
El Catrin
10.2017 - 02.2019
- Knowledgeable in OpenTable
- Making floor plans for restaurant
- Keeping track of reservations for 500+ people
- Rotate seating between different stations
- Ensuring all customers have a great experience
- Coordinate tasks and work with other departments
- Answer phones and schedule reservations
Education
Real Estate
Humber College
Toronto, ONSpecial Event Management -
George Brown College
Toronto, ONHigh School Diploma -
Nantyr Shores Secondary School
Innisfil, ONSkills
- Exceptional communication skills and significant experience providing excellent customer service in a fast-paced setting
- Outgoing, driven, professional, friendly, quick thinking and great attention to detail
- Self-motived with a team player attitude
- Proven ability to multi-task and prioritize
- Valid Certifications in Smart Serve and Food Handling
- Proficient with MS Word, Excel and Power Point
- Strong computer skills and exposure to variety of mobile and social media applications
- Easy to train on various company specific software
Timeline
Assistant Manager
GUESS Factory
11.2018 - Current
Server
Friday Harbour Resort
05.2018 - 10.2018
Cart Attendant
Friday Harbour Resort
05.2018 - 11.2018
Hostess
El Catrin
10.2017 - 02.2019
Real Estate
Humber College
Special Event Management -
George Brown College
High School Diploma -
Nantyr Shores Secondary School