Cienna Cisneros
Sacramento
Summary
Dedicated caregiver with over 5 years of healthcare experience, now transitioning into hospital-based administrative or clinical support. Skilled in patient care, administrative coordination, and clinical coursework. Currently pursuing surgical technologist licensure to contribute to efficient patient care delivery in a hospital setting.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Caregiver & Administrative Support
Senior Helpers
01.2022 - Current
- Delivered compassionate care by assisting with ADLs, mobility, and monitoring client health to enhance overall well-being.
- Collaborate with nurses and administrators to ensure seamless client care coordination.
- Scheduled client appointments and coordinated care plans using Microsoft Word to streamline communication and support care delivery.
- Performed data entry and maintained client records while organizing payment plans with families to ensure financial clarity and support.
Barista
Starbucks
01.2020 - 01.2022
- Provided exceptional customer service by engaging with customers positively.
- Provided exceptional customer service while maintaining smooth daily operations.
- Prepared a variety of coffee beverages according to customer specifications.
- Maintained cleanliness and organization of the coffee shop environment.
Shift Lead
Yogurtland
01.2019 - 01.2020
- Supervised daily operations to ensure smooth service and product quality.
- Managed shift operations while mentoring team members to enhance skill development.
- Trained new team members on customer service and operational procedures.
- Managed inventory levels to maintain stock and reduce waste effectively.
Cashier
Arizona Bread Company
01.2018 - 01.2019
- Delivered friendly customer service in high-volume setting, enhancing customer satisfaction and loyalty.
- Processed customer transactions efficiently and accurately.
- Managed cash register and maintained balanced cash drawer.
- Assisted customers with product selections and inquiries.
Pre-Occupational Health Associate
- Utilized knowledge of anatomy, physiology, and medical terminology to enhance patient care.
- Contributed to health initiatives and executed clinical tasks to support overall wellness.
- Assisted in coordinating health education programs for community outreach initiatives.
- Managed patient records using electronic health record systems efficiently.
- Collaborated with healthcare teams to provide patient support and resources.
Education
Associate of Science -
Sacramento City College
Sacramento, CA01-2025
Skills
- Patient Care & Safety
- Client care coordination
- Medical Terminology & Clinical Knowledge
- Team collaboration
- Appointment scheduling
- Healthcare Compliance
- Customer relationship management
- Team Collaboration & Communication
- Patient Engagement
- Care coordination
- Compassion & Empathy
- Preparing for Surgical Technician Licensure
- Attention to detail
- Time management
Certification
First aid certified
Timeline
Caregiver & Administrative Support
Senior Helpers
01.2022 - Current
Barista
Starbucks
01.2020 - 01.2022
Shift Lead
Yogurtland
01.2019 - 01.2020
Cashier
Arizona Bread Company
01.2018 - 01.2019
Pre-Occupational Health Associate
Associate of Science -
Sacramento City College