Summary
Overview
Work History
Education
Skills
Timeline
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Cienna Burton

Toronto,ON

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

3
3
years of professional experience

Work History

Customer Operations Performance Lead

PointsBet Canada
11.2023 - Current
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Facilitated regular progress meetings, providing transparent updates on project status and addressing any concerns or roadblocks in a timely manner.
  • Conducted thorough performance evaluations through quality analysis, offering constructive feedback while recognizing individual achievements and contributions to the team's success.
  • Developed individualized training plans to achieve staff readiness for both new hires and current employees

Customer Service Specialist

PointsBet Canada
08.2022 - 11.2023
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Offered customers first-rate customer service to maximize satisfaction and business success.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Enhanced customer satisfaction by resolving issues promptly and professionally.

Club Manager

Goodlife Health Clubs
07.2021 - 07.2022
  • Inspected equipment and facilities for signs of wear or damage impacting safety.
  • Recruited, hired, and trained to develop high-performing staff.
  • Monitored budget and expenditures, keeping facility within budget.
  • Enhanced club membership by implementing targeted marketing strategies and exceptional customer service.
  • Evaluated employee performance regularly, providing constructive feedback and coaching for continuous improvement opportunities.
  • Cultivated positive relationships with local businesses to create mutually beneficial opportunities for collaboration.

Education

High School Diploma -

Koonung Secondary College
Melbourne, VIC
12.2015

Skills

  • Idea Development and Brainstorming
  • Program Evaluation
  • Process Improvement
  • Employee Coaching
  • Team building
  • Customer Relations

Timeline

Customer Operations Performance Lead

PointsBet Canada
11.2023 - Current

Customer Service Specialist

PointsBet Canada
08.2022 - 11.2023

Club Manager

Goodlife Health Clubs
07.2021 - 07.2022

High School Diploma -

Koonung Secondary College

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Cienna Burton