Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Cielo Silva

Escondido

Summary

Proven track record in enhancing customer satisfaction through efficient order processing and shipping. Skilled in team collaboration, organization, and training new hires. Known for attention to detail, adaptability, and maintaining high performance during peak periods to support company growth.

Overview

4
4
years of professional experience

Work History

Fulfillment Expert

JCPenney
03.2022 - Current
  • Collaborated with team members to meet daily targets, contributing to overall company success and growth.
  • Demonstrated adaptability by successfully navigating changes in product offerings or order volumes, adjusting workflow strategies to maintain peak performance levels.
  • Enhanced customer satisfaction with timely processing and shipping of orders, ensuring prompt delivery to clients.
  • Troubleshot issues related to order processing or shipping, promptly resolving problems to minimize delays or negative customer experiences.
  • Provided training for new hires on fulfillment procedures, fostering a knowledgeable workforce committed to delivering quality results.

Fulfillment Associate

Target
09.2021 - 03.2022
  • Collaborated with team members to optimize workflows and improve overall operational performance.
  • Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Consistently met high standards for cleanliness and organization within the fulfillment center, ensuring an orderly working environment for all team members.
  • Followed safety protocols to minimize workplace accidents.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.

Education

Pharmacy Technician Program - Pharmacy

Escondido Adult School
Escondido, CA
05-2025

High School Diploma -

Mount Miguel High School
Spring Valley, CA
05-2019

Skills

  • Teamwork and collaboration
  • Customer engagement
  • Strong verbal and written skills in English and Spanish
  • Strong attention to detail
  • Organization and categorization
  • Effective prioritization and scheduling
  • Understanding of medication protocols
  • Proficient in medication preparation

Accomplishments

  • Regularly maintaining high levels of quality control.
  • Supervised team of 10-15 staff members during peak season.
  • Meeting deadlines for deliveries on a daily basis.
  • Resolving customer issues to ensure positive customer experience.

Timeline

Fulfillment Expert

JCPenney
03.2022 - Current

Fulfillment Associate

Target
09.2021 - 03.2022

Pharmacy Technician Program - Pharmacy

Escondido Adult School

High School Diploma -

Mount Miguel High School

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Cielo Silva