Cielo Polanco
Chula Vista,CA
Summary
Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.
Overview
4
4
years of professional experience
Work History
Sales Associate
Orangetheory Fitness
San Diego, CA
04.2025 - Current
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Administrative Assistant
South Bay Primary Medical Group
Chula Vista
05.2022 - Current
- -Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- - Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- -Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- - Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Administrative Team Lead
Ole Ambassador
San Diego
05.2024 - 08.2024
- -Fostered a welcoming and positive atmosphere for incoming students at the University of San Diego in the Fall semester.
- -Led and organized team members, promoting a collaborative and efficient work environment.
- -Consistently demonstrated reliability by ensuring tasks were completed on time and to a high standard.
- -Developed and distributed welcome packets, showcasing a strong work ethic and commitment to excellence.
- -Volunteered additional hours to ensure all tasks were completed thoroughly and to the best of my ability.
- -Provided support to the team by running errands, maintaining a positive attitude and strong sense of teamwork.
Education
Bachelor of Arts -
University of San Diego
San Diego, CA05-2027
High School Diploma -
Mater Dei Catholic High School
Chula Vista05-2023
Skills
- Fluent in two languages
- Office management
- Scheduling
- Microsoft computer software certified
- CPR certified
- Time management
- Teamwork and collaboration
- Problem-solving skills
- Multi-tasking strength
- Goal oriented
- Relationship building
- Cold calling
- Customer engagement
- Prospecting and telemarketing
- Service oriented
LANGUAGES
-Spanish
-Sign Language
Timeline
Sales Associate
Orangetheory Fitness
04.2025 - Current
Administrative Team Lead
Ole Ambassador
05.2024 - 08.2024
Administrative Assistant
South Bay Primary Medical Group
05.2022 - Current
Bachelor of Arts -
University of San Diego
High School Diploma -
Mater Dei Catholic High School
Awards
Awarded National Honor Society 2019-2023, Honor Roll First Semester and Second Semester 2019-2020, Honor Roll First Semester and Second Semester 2020-2021, Honor Roll First Semester and Second Semester 2021-2022, Honor Roll First Semester and Second Semester 2022-2023, California Scholarship Federation Scholarship Recipient, Second Honor Dean Pick 2023-2025