CIELO PAREDES
Alliston
Summary
Proven to excel in high-pressure environments, I enhanced service quality and customer satisfaction at La Bella Managua by collaborating effectively with both kitchen staff and waitstaff. My experience also spans to administrative roles at MC Cars Performance, where I managed sensitive data with utmost confidentiality. Skilled in customer service and problem-solving, I consistently deliver excellence in every task.
Overview
3
3
years of professional experience
Work History
Restaurant Waiter
La Bella Managua
02.2024 - 01.2025
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
Restaurant Waiter
El Sazon Mexicano Restaurant
06.2023 - 11.2024
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
Secretary
MC Cars Performance
04.2022 - 05.2023
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
Education
Master of Science - Learning Management
UNIVERSIDAD VERACRUZANA
MEXICO03-2022
Skills
- Customer service
- Cleanliness
- Problem-solving
- Service quality
- Food safety awareness
Languages
English
Limited Working
Spanish
Native or Bilingual
SMARTSERVE
Mandatory training conducted in Ontario for all alcoholic beverage servers in licensed establishments. The course covers topics such as the effects of alcohol, responsible service techniques, legal issues and internal policies.
Timeline
Restaurant Waiter
La Bella Managua
02.2024 - 01.2025
Restaurant Waiter
El Sazon Mexicano Restaurant
06.2023 - 11.2024
Secretary
MC Cars Performance
04.2022 - 05.2023
Master of Science - Learning Management
UNIVERSIDAD VERACRUZANA
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