Cielo Medina
Modesto,CA
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Caring and compassionate Behavior Technician experienced in implementing specialized programs for individuals with developmental, emotional, or intellectual disabilities. Comfortable in handling stressful situations and performing under pressure. Passionate about providing high-quality service to clients with special needs.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Registered Behavior Technician
Behavioral Education Strategies and Training
01.2024 - Current
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Utilized technology tools for data collection and analysis, streamlining the process of monitoring client progress and informing treatment plan adjustments.
- Learned specialized behavior approaches to implement behavioral strategies.
Retail Sales Associate
Dicks Sporing Goods
11.2019 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Trained and mentored new sales associates, improving team efficiency by 20%.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Streamlined order fulfillment processes by implementing efficient picking and packing techniques.
- Streamlined inbound freight procedures for faster unloading, sorting, and storage of shipments.
Education
High School Diploma -
Hilmar High School
Hilmar, CA06.2019
Some College (No Degree) - General Business
California State University, Stanislaus
Turlock, CA 08.2019 - 05.2023
Skills
- Applied Behavior Analysis
- Token Economy Systems
- Collaboration with Professionals
- Customer Service
- Problem-Solving
- Teamwork and Collaboration
- Time Management
- Product Knowledge
- Cash Register Operation
- Stocking and Receiving
- Attention to Detail
- Shipping and receiving
- Multitasking
- Computer Skills
- Fast Learner
- Social Skills Development
- Discrete Trial Training
Languages
Spanish
Native or Bilingual
Timeline
Registered Behavior Technician
Behavioral Education Strategies and Training
01.2024 - Current
Retail Sales Associate
Dicks Sporing Goods
11.2019 - Current
Some College (No Degree) - General Business
California State University, Stanislaus
08.2019 - 05.2023
High School Diploma -
Hilmar High School
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