Cielo Cazares
San Diego
Summary
Front Desk and Night Audit Supervisor at Westin Bayview Hotel. Improved revenue for the hotel by balancing transactions in a detailed manner. Customer service in two languages, specialize in resolving customer concerns. Engaged in various activities to facilitate the interactions of clients and make their experience more enjoyable. Used to accommodating crew members who are arriving or departing from the airport. Flexible and can perform well under pressure and in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Night Audit Supervisor
Westin Bayview
07.2024 - Current
- Generated daily reports to keep leadership informed about arrivals, departures and overall occupancy.
- Ensured smooth operations during overnight hours, coordinating with various departments to address guest needs and requests.
- Assisted guests with after-hours check-ins and check-outs, providing a welcoming atmosphere despite late-night arrivals or departures.
- Contributed to increased hotel revenue by accurately balancing daily transactions and identifying discrepancies.
- Maintained strong communication with daytime staff, ensuring a seamless transition between shifts and continuity in guest experience.
Front Desk / Lead Night Auditor
Howard Johnson By Sea World
04.2022 - 01.2025
- Maintained a high level of professionalism with guests, ensuring their needs were met in a timely manner.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries promptly.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Responded swiftly to emergency situations involving electrical outages or plumbing leaks, minimizing potential damage to property while ensuring guest safety at all times.
Front Desk
Four Points By Sheraton
10.2020 - 04.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Front Desk Agent
Frontier Airlines
02.2019 - 07.2020
- Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
- Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
- Collaborated with airline staff to address any delays or cancellations, providing prompt updates to affected passengers.
- Resolved customer complaints and concerns professionally, resulting in increased customer loyalty.
Education
Barbering And Cosmetology
Bellus Academy
Chula Vista, CA06-2024
High School Diploma -
Hoover High School
San Diego, CA03-2019
Skills
- Team leadership
- Spanish translation
- Time management
- Guest relations
- Cash handling experience
- Teamwork and collaboration
- Problem-solving
- Customer service
- End-of-day processes
- Balancing transactions
- Resolving issues
- Multitasking Abilities
- Excel Proficiency
- Word Proficiency
Timeline
Night Audit Supervisor
Westin Bayview
07.2024 - Current
Front Desk / Lead Night Auditor
Howard Johnson By Sea World
04.2022 - 01.2025
Front Desk
Four Points By Sheraton
10.2020 - 04.2022
Front Desk Agent
Frontier Airlines
02.2019 - 07.2020
Barbering And Cosmetology
Bellus Academy
High School Diploma -
Hoover High School
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