Ciel Ma
Toronto,ON
Summary
Energetic and dependable professional with excellent customer service, organizational and communication skills. Anticipates customer needs and provides service proactively while quickly and accurately responding to customer inquiries. Demonstrates consistently positive attitude and creates welcoming atmosphere for customers and colleagues.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Restorative Care Student
Kensington Health
09.2021 - 04.2022
- Powerpoint demonstration
- Ability to work well with others in a team approach and adapt to changing situations
- Ability to work effectively in a multidisciplinary stressful environment
- Excellent communication skills (written and oral), interpersonal skills, and computer literacy
Physiotherapy Assistant
St. George PhysioTherapy
09.2022 - 04.2023
- Improved patient mobility by designing and implementing tailored exercise programs.
- Assisted in reducing pain levels for patients through therapeutic massage techniques and electrotherapy treatments.
- Collaborated with physiotherapists to develop individualized treatment plans, enhancing patient outcomes.
Restorative Care Attendent
Kensington Health
09.2023 - Current
- Provide quality resident care in the resident home area under Kensington Garden's policies and framework.
- Support residents/families by communicating with them and involving them in the provision of their own care when possible.
- Participate in all aspects of personal resident care to ensure the physical, psychological, social and spiritual needs of each resident/family are met under the direction of the Registered staff and/or Director of Resident Care.
- Deliver effective and efficient resident-focused care that promotes resident/family choices and acknowledges the residents' strength, limitations as well as their need for safety.
- Participate with other team members in formulating, delivering, and reporting the daily resident care needs and preferences as per the individual’s plan of care.
- Participate in continuous quality improvement of the RHA and associated care services.
- Participate in mandatory education/training in-services for skill development and updates on new and/or relevant information on best practices.
Education
Bachelor of Kinesiology And Physical Education - Kinesiology
University of Toronto
Toronto, ON06.2023
Skills
- First aid & CPR
- Incident Reporting
- Strong Work Ethic
- Initiative and Self-Motivation
- Cleaning Procedures
- Positive attitude
- Active listening
- Multitasking capabilities
Languages
English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Professional Working
French
Limited Working
Japanese
Limited Working
Certification
-CPR
-BLS
Timeline
Restorative Care Attendent
Kensington Health
09.2023 - Current
Physiotherapy Assistant
St. George PhysioTherapy
09.2022 - 04.2023
Restorative Care Student
Kensington Health
09.2021 - 04.2022
Bachelor of Kinesiology And Physical Education - Kinesiology
University of Toronto
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