Cassidy Greer
Guelph
Summary
Dedicated and mechanically proficient professional with a proven track record in automotive repair and maintenance. Seeking a full-time position as a Parts or Service Advisor. Committed to leveraging a strong work ethic and customer-focused approach to build lasting relationships and drive repeat business. With a deep understanding of the automotive industry, aims to provide exceptional service and expertise to ensure customer satisfaction and loyalty.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Automotive Technician Apprentice
Master Mechanic
11.2024 - 01.2025
- Replaced gaskets, flushed coolant and performed tune-ups as part of minor vehicle maintenance.
- Assisted in rebuilding, replacing and repairing vehicle parts such as engines, brakes, transmission lines, and electrical assemblies.
- Upheld strict safety standards during all repair procedures, minimizing workplace accidents and injuries.
- Raised vehicle on hydraulic jack or hoist to gain access to mechanical units bolted to underside of vehicle.
- Assisted senior technicians with challenging projects, gaining valuable hands-on experience in various aspects of automotive repair work.
- Actively participated in continuous improvement initiatives, looking for ways to optimize shop procedures and workflow for better efficiency.
- Inspected cars to diagnose problems and perform repairs.
- Enhanced customer satisfaction by providing timely and accurate automotive maintenance services.
- Supported a positive customer experience by providing thorough explanations of repair plans and answering any questions or concerns clients might have.
- Maintained spare parts inventory and ordered more parts to sustain spare parts stock.
Automotive Lube Technician
Pennzoil
06.2024 - 11.2024
- Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Performed thorough vehicle inspections to identify potential problems before they escalated into costly repairs.
- Improved customer satisfaction by providing efficient and accurate automotive maintenance services.
- Kept shop areas neat, clean, and free of safety hazards.
- Assisted in inventory management, ensuring the timely replenishment of necessary supplies and tools.
- Contributed to a positive customer experience by providing attentive service from start to finish during each appointment.
- Exceeded monthly sales targets for additional services such as fluid flushes, filter replacements, and battery installations.
- Greeted customers and answered questions about oil changes and other services.
- Increased repeat business by establishing rapport with customers through clear communication and explanation of services performed.
Automotive Service Apprentice
Belleville Toyota
06.2022 - 05.2024
- Maximized job performance through effective time management skills, completing assigned tasks in a timely manner.
- Gained hands-on experience in various service tasks, developing a well-rounded skill set for future career growth.
- Ensured safety compliance, following company guidelines and industry standards during all service tasks.
- Continuously updated technical expertise, staying current with evolving industry trends and emerging technologies.
- Expedited repair times with accurate troubleshooting abilities and sound technical knowledge.
Service and Parts Advisor
Belleville Hyundai
12.2021 - 05.2022
- Provided excellent customer service through clear communication, swift issue resolution, and thorough knowledge of products and services offered.
- Enhanced customer satisfaction with prompt and accurate fulfillment of parts orders for various vehicle models.
- Developed comprehensive understanding of proprietary software systems used for cataloging, ordering, invoicing, and record-keeping purposes within the industry.
- Assisted with training new team members, sharing insights and best practices gleaned from years of experience in the field.
- Reduced turnaround time for repairs by ensuring timely delivery of essential components to the service department.
Apprentice Service Technician
Boyer Kia
10.2020 - 12.2021
- Worked under guidance of experienced professionals to learn trade best practices and techniques.
- Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
- Enhanced practical skills by assisting experienced professionals in various tasks.
- Exhibited strong work ethic by consistently arriving on time, completing tasks diligently.
Automotive Service Technician Apprentice
Central Repair
08.2019 - 03.2020
- Assisted in rebuilding, replacing and repairing vehicle parts such as engines, brakes, transmission lines, and electrical assemblies.
- Installed new components such as batteries, brakes, belts, hoses, suspension systems with precision and care for optimal vehicle performance.
- Maintained a clean and organized workshop, ensuring a safe working environment for all team members.
- Performed routine maintenance tasks such as oil changes, tire rotations, and fluid checks to prolong vehicle lifespan.
- Analyzed vehicle data using advanced diagnostic equipment.
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
- Coordinated with parts department to determine availability of necessary components.
Automotive Service Technician Apprentice
Cambridge Hyundai
11.2018 - 05.2019
- Corrected faults and maximized performance by rebuilding systems and individual components.
- Repaired and replaced worn and damaged components.
Education
Pre 1st Year Automotive Technician Apprenticeship Training - Automotive Diagnostics and Repair
C.A.T.I.
Cambridge, ON12.2018
O.S.S.D. - Ontario Highschool
G.C.V. I.
Guelph, ON06.2006
Skills
- Excellent Customer Service Skills
- Meat cutting
- Automotive Repair
- Auto Mechanic
- Lube Tech
- Oil Change
- Automotive Service
- Suspension
- Battery testing and replacement
- Automotive Diagnostics
- Changing tires
- Brake Repair
- Shop safety practices
- Vehicle Maintenance
- Food Handling
- Microsoft Word
- Delivery Driver Experience
- Mechanical Knowledge
- Service Technician Experience
- Food Preparation
- Upselling
- Microsoft Windows
Accomplishments
- Supervised team of 5-8 staff members.
- Supervised groups of up to 50 customers while maintaining a safe experience during their time paintballing
- ODP certified
Certification
- Standard First Aid Level C CPR and AED, expired
- Smart Serve
- WHMIS
- HACCP
- Safe Food Handling, Present
- ODP, 07/01/18, 07/01/23
- Open Water Diver, 09/01/19, Present
Languages
English
Native or Bilingual
Timeline
Automotive Technician Apprentice
Master Mechanic
11.2024 - 01.2025
Automotive Lube Technician
Pennzoil
06.2024 - 11.2024
Automotive Service Apprentice
Belleville Toyota
06.2022 - 05.2024
Service and Parts Advisor
Belleville Hyundai
12.2021 - 05.2022
Apprentice Service Technician
Boyer Kia
10.2020 - 12.2021
Automotive Service Technician Apprentice
Central Repair
08.2019 - 03.2020
Automotive Service Technician Apprentice
Cambridge Hyundai
11.2018 - 05.2019
O.S.S.D. - Ontario Highschool
G.C.V. I.
Pre 1st Year Automotive Technician Apprenticeship Training - Automotive Diagnostics and Repair
C.A.T.I.
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