Ciarra Weir
Meaford,ON
Summary
Dedicated Guest Service Representative with extensive experience in managing check-in and check-out procedures and coordinating services among diverse teams. Excels in multitasking, planning, and communication, ensuring organized workspaces while efficiently handling transactions and addressing guest inquiries. Proactively enhances guest experiences through effective problem-solving and adaptability.
Overview
7
7
years of professional experience
Work History
Guest Service Representative
Blue Mountain Ski Resort
Collingwood, ON
12.2019 - Current
- Informed guests about attraction details, including wait times, age requirements, and operating hours.
- Provided information on resort amenities and local attractions to enhance guest experience.
- Greeted customers promptly to enhance their shopping experience and encourage engagement. and responded to questions.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Followed company security procedures for handling large sums of money.
- Maintained cleanliness and organization of the front desk area for professionalism.
- Maintained work area and kept cash drawer organized.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Cashier
Foodland
Thornbury, Ontario
09.2023 - 10.2023
- Handled cash, credit, and debit transactions accurately and securely.
- Processed cash and credit transactions accurately, issued receipts and provided change to ensure smooth checkout.
- Processed customer transactions efficiently using cash register systems.
- Assisted customers with inquiries, delivering exceptional service to enhance their shopping experience.
- Maintained cleanliness and organization of checkout areas and merchandise displays.
- Initiated customer interactions at store entrance, addressing questions about products and services to enhance engagement.
- Helped customers find specific products, answered questions, and offered product advice.
- Issued receipts, refunds, credits or change due to customers.
Education
High School Diploma -
Georgian Bay Community School Secondary School
Meaford, ON06-2019
Skills
- Transaction Processing
- Payment Collection
- POS Systems
- Product Knowledge
- Product and Service Sales
- Customer Assistance
- Service excellence
- Merchandise Restocking
- Time Management Skills
- Complex Problem-Solving
- Dependable Team Player
- Problem Solver
References
- Shelby Bowins (705) 351 2925
Hobbies
- dog walking
- running
- ski/snowboarding
- camping
Timeline
Cashier
Foodland
09.2023 - 10.2023
Guest Service Representative
Blue Mountain Ski Resort
12.2019 - Current
High School Diploma -
Georgian Bay Community School Secondary School