Ciarra Johnston
125 Gardenside Drive, San Francisco,CA
Summary
Experienced Project Manager seeking opportunity to showcase expertise in leading successful projects. Proven track record of delivering high-quality results within budget and timeline constraints. Skilled in effectively coordinating cross-functional teams and managing stakeholder expectations. Committed to driving project success through meticulous planning, strong communication, and strategic problem-solving. Ready to contribute to dynamic organization that values excellence and thrives on achieving ambitious goals.
Overview
8
8
years of professional experience
Work History
Orders Manager
Deluxe Media
11.2021 - Current
- Lead a large Subtitling and Dubbing account for HBO by building client relationships, organizing workflows/standard operating procedures, and facilitating communication between several global teams
- Managed 30+ accelerated Broadcast projects, ensuring results went above and beyond client expectations
- Exercised excellent judgment and resourcefulness in addressing and escalating issues, if any were to arise
- Trained new employees in the day-to-day of the account, such as project set-ups, updates, and billing
- Maintained close relationships and contact with upper management within Deluxe, as well as clients throughout duration of projects
- Performed new database and procedure testing while providing relevant and clear feedback.
- Maintained accurate records related to orders, ensuring data integrity billing purposes, and client satisfaction
Human Resources Coordinator
Allied Universal Security Services, Systems and Solutions
02.2020 - 08.2022
- Assisted with coordination in Human Resource functions during on-boarding process (recruitment, training, and hiring); conducted refresher training for current employees
- Coordinated and held interviews
- Processed payroll for employees
- Completed and maintained weekly new hire targets
- Worked with branch manager on implementing Training Compliance project, which brought branch compliance up 10% immediately, and 85% out of 100 overall
- Oversaw new online training program, which was successful in employees being compliant with recent COVID-19 guidelines.
Anti-Piracy Security Coordinator
Allied Universal Security
01.2018 - 02.2020
- Worked directly with film studios and production companies to ensure that pre-screening film events across the country have trained and professional security guards preventing piracy of sensitive, unreleased content
- Scheduling screenings and securing details of screenings, adhering to client deadlines
- Contacting vendors and staffing security for high-profile film premieres and screenings across the US and Canada
- Tracking details of each screening while communicating with each client and vendor to make sure their needs are met, and that no piracy incidents occur
- Staffing appropriate employees depending on the specifications of the client
- Handling phone calls on heavy screening days, taking information from the guards working, and transmitting that information to the studios in detailed reports.
Hiring and Training Manager
Mediterranean Heating & Air
04.2017 - 01.2018
- Hired and managed customer service representatives for a 50-year-old, family-owned HVAC company
- Started by providing customer service and marketing assistance, and was quickly promoted to hiring manager
- Held approximately 5 interviews a day for customer service representatives
- Hired, onboarded, and managed about 25 people over six months, with a team retention of 15
- Managed employee schedules
- Took calls from customers, set up multiple daily appointments with 7 technicians around the San Fernando Valley and Los Angeles.
Customer Service Representative and Assistant Marketing Coordinator
Treeium Remodeling
03.2016 - 04.2017
- Provided Customer Service and assisted the marketing coordinator
- Handled approximately 200+ phone calls a day from interested homeowners, from San Diego to the San Francisco Bay areas
- Set up appointments with Treeium's remodeling contractors, based on the homeowners' dreams and ideas for their homes
- Spearheaded canvassing program, which is still running today, and now is being used in San Diego, Los Angeles, and Orange County
- Assisted marketing by providing reports of campaign data.
Education
B.S. in Sociology -
California State University-Los Angeles
06.2012
Skills
- Customer relations
- Client relations
- Project Management
- Recruiting
- Worker Supervision
- Data Entry
- Interviewing
- Human Resources
- Root Cause Analysis
- System optimization
- Quality Assurance
- Talent Acquisition
Additional Information
References available upon request.
Timeline
Orders Manager
Deluxe Media
11.2021 - Current
Human Resources Coordinator
Allied Universal Security Services, Systems and Solutions
02.2020 - 08.2022
Anti-Piracy Security Coordinator
Allied Universal Security
01.2018 - 02.2020
Hiring and Training Manager
Mediterranean Heating & Air
04.2017 - 01.2018
Customer Service Representative and Assistant Marketing Coordinator
Treeium Remodeling
03.2016 - 04.2017
B.S. in Sociology -
California State University-Los Angeles
Personal Information
Title: Experienced Coordinator and Manager
Movies, Storytelling
Growing up in Los Angeles, I have long been entrenched in film. I watch as many as I can, and am very passionate about a story told through the medium of cinema.
Personal Information
Title: Experienced Coordinator and Manager
Movies, Storytelling
Growing up in Los Angeles, I have long been entrenched in film. I watch as many as I can, and am very passionate about a story told through the medium of cinema.
Personal Information
Title: Experienced Coordinator and Manager
Movies, Storytelling
Growing up in Los Angeles, I have long been entrenched in film. I watch as many as I can, and am very passionate about a story told through the medium of cinema.
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