Articulate 360
Ciara Mulhall
Toronto
Summary
Agile and accomplished learning and development professional with over 5 years of experience in the field. Demonstrated expertise in designing, developing, and delivering effective learning solutions. Skilled at identifying needs and efficiently creating tailored solutions. Strong project management skills ensure timely delivery of results. A master communicator and seasoned problem-solver committed to achieving excellence.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Learning and Development Manager
First Insurance Funding of Canada
02.2023 - Current
- Led the orientation and onboarding process for over 30 new employees annually, enhancing initial engagement and retention.
- Optimized onboarding procedures, cutting the time to productivity by an estimated 20%, and ensuring smoother transitions for new hires.
- Developed and implemented tailored training programs for all employee levels, including leadership development, resulting in a 15% increase in leadership readiness.
- Partnered with department heads to pinpoint skill gaps, leading to the creation of targeted training solutions that improved team performance by 10%.
- Collaborated with leadership to design personalized career development plans, boosting employee satisfaction and reducing turnover by 12%.
- Promoted a culture of continuous improvement by driving participation in professional development, leading to a 25% increase in employees pursuing advanced certifications and training.
Training Coordinator
First Insurance Funding of Canada
04.2019 - 01.2023
- Designed and launched a comprehensive onboarding program, improving new hire integration and reducing ramp-up time by 15%.
- Worked with department managers to evaluate training needs, resulting in a detailed, organization-wide training calendar that enhanced departmental efficiency.
- Performed post-training evaluations to assess program effectiveness, leading to a 20% improvement in training satisfaction scores and informed adjustments for ongoing enhancement.
Account & Portfolio Manager
First Insurance Funding of Canada
03.2015 - 04.2019
- Cultivated strong relationships with portfolio owners
- Provided expert risk advice and guided key clients on managing their premium financing portfolios
- Processed endorsements on existing loans to maintain seamless operations and ensure customer satisfaction.
Customer Care Executive
123.ie
02.2011 - 07.2014
- Expertly managed and resolved customer inquiries, issues, and complaints, maintaining a high customer satisfaction rate of 95%
- Provided exceptional customer service through phone, email, and chat channels
- Collaborated with cross-functional teams to address complex customer escalations.
Education
Economics | BA -
National University of Ireland
Maynooth, Ireland09.2008
Skills
- Articulate 360
- Learning Management Systems
- Learning Program Development
- Learning Needs Assessment
- Strategic Planning
- Change Management
- Leadership Development
- Performance Management
- Organizational Development
- Instructional Strategies
- Needs Assessment
- Coaching and Mentoring
Certification
- Workplace Training & Development, George Brown College
- Certified Associate Project Management CAPM, Project Management Institute
- Certified Training & Development Professional CTDP (In Progress), IP4L
Accomplishments
- Pioneered the development and successful implementation of a new hire onboarding program, filling a critical gap in our organization.
- Led a cross-functional team to create and launch a new training program for the national sales team, boosting their skills and performance.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- PMI
- IP4L
Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Work-life balanceHealthcare benefitsPersonal development programsPaid time offCareer advancementCompany CultureSoftware
Smartsheet
Languages
English
Bilingual or Proficient (C2)
Timeline
Learning and Development Manager
First Insurance Funding of Canada
02.2023 - Current
Training Coordinator
First Insurance Funding of Canada
04.2019 - 01.2023
Account & Portfolio Manager
First Insurance Funding of Canada
03.2015 - 04.2019
Customer Care Executive
123.ie
02.2011 - 07.2014
Economics | BA -
National University of Ireland
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