Ciara Nelson
Gatineau,QC
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
3
3
year of professional experience
Work History
Nail Technician
Ciara Nelson
01.2023 - 06.2023
- Maintained master appointment calendar covering all customer visits, employee schedules, and special events.
- Responded to customer requests and concerns about gel application and nail art designs.
- Completed consultations with spa guests to determine nail care needs.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
- Used acrylics, gels and glitters to create custom nail art designs for clients.
- Kept tidy and organized area to comply with cleanliness standards.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Cleaned and sanitized tools and equipment before each client.
- Performed detailed trimming, filing and other nail services.
- Kept client's nails in great condition and offered advice on maintaining manicures.
Receptionist
Norma Barnett
02.2022 - 12.2022
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Confirmed appointments, communicated with clients, and updated client records.
- Collected Type payments, processed transactions and updated relevant records.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Education
Multiple
Pembroke Hall High School
Jamaica 07.2022
Skills
- Relationship building
- Client consultation
- Verbal and written communication
- Customer Service
- Problem-solving skills
- Appointment management
- Team Collaboration
- Time management
- Customer service
- Team collaboration
Languages
English
Advanced (C1)
Timeline
Nail Technician
Ciara Nelson
01.2023 - 06.2023
Receptionist
Norma Barnett
02.2022 - 12.2022
Multiple
Pembroke Hall High School
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