Ciara Mast
Calgary,Alberta
Summary
I am a motivated and personable university student with strong communication skills, and a natural ability to connect with people. I thrive in fast-paced environments, balancing multiple responsibilities while maintaining a high level of organization, adaptability, and reliability. With a positive attitude and strong work ethic, I enjoy creating meaningful customer interactions, understanding client needs, and contributing to team success through excellent service and collaboration skills that I have gained from my past work experience.
Overview
3
3
years of professional experience
Work History
Volunteer Coordinator
Calgary Public Library
Calgary, AB
09.2023 - 05.2025
- Organized and managed diverse extracurricular events to enhance community engagement within libraries.
- Facilitated student engagement by tailoring communication and teaching methods to accommodate diverse backgrounds.
- Developed and strengthened relationships by employing patience, empathy, and effective communication strategies.
- Communicated consistent progress reports to supervisors and parents to enhance student support and engagement.
- Demonstrated proactive leadership and responsibility to enhance community-focused initiatives within a structured framework.
- Promoted a positive and encouraging atmosphere to enhance collaboration and learning.
Poll Worker
Elections Canada
Calgary, AB
04.2025 - 04.2025
- Assisted voters in navigating polling locations and understanding voting procedures
- Operated poll boxes, ensuring functionality, efficiency and providing any necessary support
- Verified voter identification and eligibility in compliance with electoral regulations
- Facilitated a smooth voting process by managing lines and guiding voters to stations
Customer Service Cashier
McDonald's
Calgary, AB
06.2022 - 02.2025
- Oversaw customer transaction processing through point-of-sale systems to enhance operational efficiency. Managed front counter operations to deliver consistent and high-quality customer experiences in a dynamic setting.
- Managed customer inquiries and resolved issues with efficiency. Cultivated positive customer relationships through active listening and commitment to satisfaction.
- Oversaw cash drawer accuracy to promote operational integrity and accountability. Juggled multiple responsibilities while enhancing precision and operational efficiency.
- Facilitated training sessions for new staff on customer service protocols and operational procedures.
- Managed resolution of customer issues to foster a positive brand experience and ensure customer satisfaction.
Education
Bachelors of Science in Engineering - Chemical Engineering
University of Alberta
Edmonton05-2029
Skills
- Service excellence in high-volume settings
Effective communication
Crisis management skills
Detail-oriented execution
Multitasking proficiency
Effective teamwork
Languages
English
Native or Bilingual
Timeline
Poll Worker
Elections Canada
04.2025 - 04.2025
Volunteer Coordinator
Calgary Public Library
09.2023 - 05.2025
Customer Service Cashier
McDonald's
06.2022 - 02.2025
Bachelors of Science in Engineering - Chemical Engineering
University of Alberta